David Paez
Joplin,MO
Summary
Data Intelligence Strategist & Generative AI Integrator With 6+ years of progressive experience leveraging data visualization and technical support to drive strategic business outcomes. Expert in translating complex data into actionable insights through Microsoft Power BI dashboard development and managing high-stakes bid/RFP environments. Recently applying a passion for modern technology by developing full-stack web applications on the Firebase platform, integrating advanced Gemini LLM capabilities to create modern, intelligent user experiences. Proven history in EDI coordination, fortifying cybersecurity measures, and providing Tier 1 technical support, focusing on process automation (including Power Automate) and workflow simplification to ensure optimal operational efficiency and infrastructure stability. Seeking to leverage dual expertise in BI strategy and innovative AI integration to solve complex business problems, driven by a commitment to finding meaningful ways of capturing data and bolstering datasets with supplemental information.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Intelligence Analyst
Leggett & Platt
06.2022 - Current
- Business Intelligence Systems Analyst - Creating reports and setting up schedulers to distribute them. Cleaning up data while creating PowerBi dashboards for users. Hosting and maintaining Bid/RFP environments in order to acquire Lots or Lanes.
- API Integration / Usage, Workflow Automation & Integration
- Microsoft Power Automate, Custom Hooks.
- Custom LLM Solutions. (Microsoft and Google AI Studio)
- 6 years 3 months
Information Technology Help Desk Analyst
Leggett & Platt
09.2019 - 06.2022
- Providing Tier 1 technical support, troubleshooting, triaging tickets, patching remote stations, assisting users with information technology requests, maintaining Active Directory, deploying/repairing VPN access points, advising users on cybersecurity concerns, assisting with migrations/adoptions of new resources, provisioning of web access requests, completing EDI-related tasks and enrolling/unlocking users on MFA systems like Microsoft Authenticator/DUO.
- 2 years 10 months
Real Time Analyst
Alorica
02.2018 - 09.2019
- Part of Orange Lanyard Leadership. Reporting & Analytics Analyst using O365, scheduling and data-entry.
- Outage resolution.
- 2 years
Tech Agent
Alorica
10.2017 - 02.2018
- Over-the-phone troubleshooting and repair schedule.
- 5 months
Freelance Designer
Self-employed
- 10.2017
- Several websites and online projects using CMS-based systems and custom solutions that utilize HTML, CSS, PHP, and MySQL. Tuning the SEO metadata on projects while monitoring on Google Analytics.
- 8 years
Content Designer Internship
Good News Productions, International
04.2011 - 04.2015
- Translation and development of webbased apps for Android and iOS.
- 4 years 1 month
Education
Double Major Bachelor's Degree - Intercultural/Multicultural and Diversity Studies
Ozark Christian College
1 2014
ESL Language Instructor - Teaching English to Speakers of Other Languages (TESOL), Minor
Ozark Christian College
1 2015
Skills
- Artificial Intelligence (AI)
- Microsoft Power BI
- SQL database management
- Business intelligence
- Database management
- Data integration
- Workflow Analysis
- Web application development
- Google Analytics monitoring
- API implementation
- KPI monitoring/Tracking
- Business solutions development
Certification
- Intro to Service Management with ITIL 4
- Keelvar Sourcing Optimizer Professional Certification
- Internal Communication Methods - Strategy and Tactics
- SC-400 Security Cloud Week—Microsoft Information Protection Administrator Participant
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
Languages
English
Spanish
French
Timeline
Business Intelligence Analyst
Leggett & Platt
06.2022 - Current
Information Technology Help Desk Analyst
Leggett & Platt
09.2019 - 06.2022
Real Time Analyst
Alorica
02.2018 - 09.2019
Tech Agent
Alorica
10.2017 - 02.2018
Content Designer Internship
Good News Productions, International
04.2011 - 04.2015
Freelance Designer
Self-employed
- 10.2017
ESL Language Instructor - Teaching English to Speakers of Other Languages (TESOL), Minor
Ozark Christian College
Double Major Bachelor's Degree - Intercultural/Multicultural and Diversity Studies
Ozark Christian College
Work History
01-2009