Srividhya Rayasam

• Gathered requirements from stakeholders and translated into functional specifications.
• Developed user stories, use cases, process flows, and other documents to support the design of Salesforce solutions.
• Created process flow diagrams, data models, use cases, workflow diagrams using Lucid Chart/Miro as needed for project deliverables.
• Conducted User Acceptance Testing to validate system changes before releasing them into production environment.
• Identify opportunities for process improvement within the salesforce environment and implement these changes to increase efficiency and productivity.
• Provide regular training and support to Salesforce users, addressing any issues or challenges they face and ensuring they can use the system effectively
• Worked on World Health Organization Salesforce Implementation projects to streamline the Grant Application process using Web to Lead and Experience cloud for Lead Management and Flow Automation tools to Automate the Approval process and improve efficiency.
• Worked on Chase Bank Customer 360 User Interface Salesforce Implementation Project Integrated with Financial Services Cloud to streamline business operations and improve efficiency.
• Worked on Microtech enterprise software company who provide cybersecurity solutions to large corporations. The sales process is complex, involving multiple stakeholders, long sales cycles, and custom pricing. Salesforce is used to manage the entire Lead-to-Contract lifecycle.
• Actively engage with daily management and up keeping of Salesforce environment includes user management, data management, troubleshooting issues, managing security settings and performing regular system audits and upgrades.
• Assisted users in troubleshooting issues related to Salesforce application usage and functionality.
• Configured custom objects, fields, page layouts, record types for various business units within Salesforce.
• Performed Data Migration activities between different environments and used different tools like Dataloader.io for data import and export operations
• Integrated Salesforce Sales Cloud with an ERP system (e.g., SAP) to ensure seamless data synchronization for customer information, product inventory, orders, and invoices for a mid-sized manufacturing company seeking to streamline its order-to-cash process.
• Identified areas where existing business processes can be improved through automation or customization of Salesforce applications.
• Developed and managed custom reports and dashboards within Salesforce to provide valuable insights to stakeholders aiding in strategic decision making.

Built a student enrollment and training progression org for the client’s Salesforce training program, primarily meant to be used by intake and various program managers.
● Led a team of four in the development of a new Salesforce org, addressing 63 requirements in 2 weeks to create a functional org
● Gathered and analyzed requirements in MS Excel, crafted a comprehensive data model using Diagrams.net, learned how to use Jira and Confluence in 4 hours for use in the project
● Led team meetings using agile methodologies (Scrumban) where I conducted sprint planning, review, and retrospectives, and ultimately facilitated team communication
● Conducted problem solving to implement automation solutions using 7 Salesforce Flows and 6 Validation Rules, which improved user experience and increased efficiency by 50%
● Customized the Salesforce User Interface to align with specific business needs, creating custom Page Layouts, Record Types, Compact Layouts, Dynamic Forms, and Banners.
● Delivered 40 minute client demo, where I successfully showcased the end-to-end student lifecycle from enrollment to graduation, securing client approval

• Worked on MS Office Applications in basic and Advanced Mac preparing Documents, Creating Spreadsheets and preparing Presentations and MS Outlook for sending and receiving emails
• Worked in intuit Quickbooks to prepare Invoices ,Reports to take care of Accounts .
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Answered phone calls and emails to provide information, resulting in effective business correspondence
• Inventoried and ordered supplies for office.
  Coordinated appointments, meetings and conferences.
• Greeted visitors or callers to handle questions or direct to appropriate staffs.
• Booked flights and reserved hotel rooms to plan and coordinate staff travel.
• Worked on Google Calendar Scheduling to take care of events, email notifications and reminders and scheduling of important tasks.
• Handled Insurance related activities and travel booking for Employees.
• Participated in Zoom meetings and MS Teams and familiar with technology related software like Google Suite, Monday.com, Expensify and Dropbox.

• Instructed students on use of technology tools and equipment as well as methods for accessing information.
• Set up and maintained classroom computers and equipment.
• Planned and prepared lectures and lessons covering areas of information technology such as MS-Office and Computer Languages like c,C++ .
• Devised project-based assignments to create opportunity for hands-on practice and skill building.
• Scored student assignments to measure comprehension.
• Attended seminars and workshops to discover latest advances in computer education.
• Collaborated with fellow instructors to continually improve and refine program curriculum.
• Created and distributed course syllabus to share course outline with students.
• Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures.