Brooks Harris
Killeen,TX
Summary
Accomplished professional specializing in case management, crisis intervention, and impactful experiential marketing initiatives. Proven ability to enhance client relationships and drive successful outcomes through effective communication and analytical skills. Adept at managing complex projects and fostering teamwork, ensuring operational excellence and client satisfaction.
Overview
22
22
years of professional experience
Work History
Brand Ambassador, Product Specialist, Production Assistant
SOHO Experiential LLC / KiZE / Creative State / Delta Airlines / Etc.
Austin, TX
12.2017 - Current
- Delivered exceptional customer service while engaging with executives to enhance client relationships.
- Engaged customers through tailored interactions to enhance their experience.
- Created memorable guest experiences aligned with operational excellence standards.
- Coordinated regular communication with executive leadership to ensure alignment on strategic initiatives.
- Managed logistical tasks pre, on-site, and post event.
- Tracked measurements and metrics in alignment with predetermined event goals.
- Collaborated with support staff to execute events.
- Adhered to federal and state laws, rules, and regulations in conjunction with the guidelines set forth.
Account Navigator / Accounts Payable
Family Eldercare
Austin, TX
04.2023 - 12.2023
- Processed invoices and payments to ensure compliance with company policies and enhance financial accuracy.
- Reconciled vendor statements and resolved discrepancies to maintain strong vendor relationships and streamline payment processes.
- Monitored accounts receivable aging reports to ensure timely payments.
- Generated checks from client accounts for expenses per payment schedule.
- Maintained timely and accurate records of income and disbursements in QuickBooks and Exact to support financial reporting and decision-making.
- Researched vendor discrepancies, obtained all required backup, and vendor maintenance.
- Processed ACHs with the bank.
- Oversaw, collated backup to bank statements and filed documentation.
- Provided crisis intervention services for clients experiencing acute distress.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Collaborated with family members to provide comprehensive support services to clients.
Rapid Rehousing Case Manager
Family Eldercare
Austin, TX
02.2022 - 04.2023
- Provided Rapid (RRH) services to include comprehensive case management to homeless population.
- Maintained an active caseload of 20-25 clients, providing regular client contact to ensure goals are met.
- Developed and monitored Housing Stability Plans, enhancing clients' long-term housing stability.
- Located housing units aligned with client preferences and negotiated with landlords to overcome barriers to housing acquisition.
- Referred and advocated for clients to secure community resources, facilitating their journey toward long-term stability.
- Developed budgets and issued payments to fulfill clients' basic needs through their benefits.
- Developed a deep level of understanding of local housing resources, social services organizations and government benefits and entitlements.
- Collaborated with program staff to provide services and supports necessary to assigned caseload.
- Engaged in teamwork functions to provide a professional work environment, staff cases, address program needs and review community resources.
- Worked with ECHO and referral sources; Engaged with community stakeholders, grassroots and faith based organizations to collaborate.
- Entered data in HMIS that complies with data integrity and data quality standards.
- Completed detailed, accurate, timely data entry into the Homeless Information Systems (HMIS) and agency database.
- Adhered to the HMIS Policies and Procedures Manual and license requirements.
- Managed and prioritized tasks to consistently meet department deadlines.
Content Review Specialist (CSAI Review)
VACO (Google)
Austin, TX
09.2018 - 03.2019
- Completed legal reviews of sensitive content (child sexual abuse imagery and videos.
- Ensured adherence to strict turnaround times and deadlines while delivering high-quality reviews.
- Understood and applied policies uniformly.
- Identified and proposed enhancements to improve product and process effectiveness.
- Collaborated on strategies aimed at enhancing customer satisfaction.
- Conducted regular meetings with staff to review progress and address any concerns.
- Contributed to ongoing training and compliance activities.
- Participated in planning and executing wellness programs to promote employee health.
Health and Wellness Coach
NOOM Inc.
Virtual, United States
02.2017 - 08.2018
- Empowered clients to create and reach self-determined health and wellness goals, enhancing their personal growth and overall well-being.
- Developed self-management strategies to sustain healthy lifestyle changes, improving clients' ability to manage chronic diseases.
- Facilitated conversations with clients to manage chronic conditions to maintain healthy lifestyle modifications and changes.
- Supported clients in mobilizing internal strengths and external resources.
- Provided client-centered coaching.
- Tested new coaching methods to enhance client engagement.
- Developed methods to seamlessly incorporate technology into behavior modification practices.
- Assisted veterans in identifying goals and creating actionable behavior plans, supporting increased adherence to treatment and overall health outcomes.
- Conducted intervention meetings through the implementation of intervention plans to improve functioning and enhance quality of life.
Civilian Pay Clerk
Department of Veteran Affairs
Austin, TX
06.2012 - 12.2016
- Managed payroll operations by ensuring accurate coding and verification of data submitted to the agency payroll processing center.
- Maintained accurate customer pay accounts to ensure timely payroll processing.
- Resolved customer inquiries and complaints professionally, enhancing overall satisfaction.
- Analyzed inquiries to identify and implement effective solutions for customer concerns.
- Applied federal and state laws, regulations, rules, and agency policies.
- Designed studies, training programs, and organizational strategies to improve customer service and process quality outcomes.
- Utilized qualitative and quantitative measures to assess project statuses.
Automated Logistical Specialist
United States Army (Active Duty / Reserves)
United States, Kuwait, Iraq
09.2004 - 01.2012
- Developed automated logistical processes for tracking material and equipment, enhancing visibility and accountability.
- Provided logistical support to tow units using ULLS-G, SAMS-E, and Microsoft Systems, ensuring seamless supply chain operations.
- Maintaining 100% accountability of assigned Modified Table of Organization and Equipment (MTOE).
- Prepared comprehensive reports on equipment, supplies, and training for senior management, facilitating informed decision-making.
- Trained, supervised, and mentored up to 20 soldiers.
- Directed day-to-day operations, including performance and disciplinary plans.
- Created protocol that guaranteed zero members of the platoon were injured.
Education
Bachelor of Arts - PSYCHOLOGY
Huston-Tillotson University
Austin, TX01-2017
Master of Science - CLINICAL MENTAL HEALTH COUNSELING
Texas A&M University-Central Texas
Killeen, TX03-2026
Skills
- Brand promotion
- Product knowledge
- Product demonstration
- Consumer engagement
- Brand representation
- Customer outreach
- Customer service
- Customer relations
- Client service
- Social media strategy
- Event management
- Promotional strategies
- Project management
- Performance improvement
- Data analysis
- Data evaluation
- Risk Assessment
- Proactive planning
- Attention to detail
- Microsoft software
- Critical thinking
- Creative problem solving
- Team collaboration
- Team player
- Interpersonal
- Active listening
- Verbal and written communication
- Time management
- Team development
- Event sales
- Customer relationship management
- Training & Development
- Critical thinking
- Attention to detail
- Crisis intervention
- Case management
- Analytical
- Public speaking
References
Available upon request.
Community Service
- Point-in-Time (PIT) Count, Family Eldercare / ECHO, Austin, TX, Distributed care packages and surveyed areas of Austin and Travis County, to assist with the homeless population.
- Feed/Clothe the Homeless, Stuntin' Like My Potnas (SLP), Central Texas, TX, Cooked and delivered food and clothing to homeless population across the Central Texas Region. Organized community events with other community organizations to assist homeless population.
Awards
- Department of Veteran Affairs: Special Contribution Award / On the Spot Award
- United States Army: Army Commendation Medal (3x) / Good Conduct Medal / Army Achievement Medal / Global War on Terrorism Medal / Iraqi Campaign Medal (2x) / National Defense Service Ribbon (2x) / Wheeled Vehicle Drivers Badge / Non-Commissioned Officer Professional Developmental Ribbon
Timeline
Account Navigator / Accounts Payable
Family Eldercare
04.2023 - 12.2023
Rapid Rehousing Case Manager
Family Eldercare
02.2022 - 04.2023
Content Review Specialist (CSAI Review)
VACO (Google)
09.2018 - 03.2019
Brand Ambassador, Product Specialist, Production Assistant
SOHO Experiential LLC / KiZE / Creative State / Delta Airlines / Etc.
12.2017 - Current
Health and Wellness Coach
NOOM Inc.
02.2017 - 08.2018
Civilian Pay Clerk
Department of Veteran Affairs
06.2012 - 12.2016
Automated Logistical Specialist
United States Army (Active Duty / Reserves)
09.2004 - 01.2012
Bachelor of Arts - PSYCHOLOGY
Huston-Tillotson University
Master of Science - CLINICAL MENTAL HEALTH COUNSELING
Texas A&M University-Central Texas