Brooks Moore

• Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
• Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
• Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
• Set up and broke down buffet and other self-service areas, organizing components logically.
• Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
• Answered customers' questions, recommended items, and recorded order information.

As a member of the A team, I created and welcoming and insightful experience for incoming freshman. On the morning of orientation day, one senior became sick and I had to step into a full time role as a Link Leader alongside Spencer Blacketer. The following friday, I wore my yellow shirt to school and continued to assist students throughout their first school day. That night, I attend the the link dance and gave students a look in to what a high school experience is like.

• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Processed customer payments to accurately record transactions.
• Assessed meal preparation to check creation of special orders and cooking procedures.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.