Sasha Letellier
Berlin,NH
Summary
Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to make a positive impact. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Experienced in fast-paced environments and adaptable to last-minute changes. Skilled in working under pressure and adapting to new situations and challenges. Hardworking employee with customer service, multitasking, and time management abilities. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Dinning room manager
White Mountain Chalet Caterers
Berlin, NH
07.2021 - Current
- Supervised team members during meal service to ensure accuracy of orders.
- Managed daily operations of the kitchen and dinning hall including scheduling shifts.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
- Delegated tasks and supervised kitchen and wait staff to optimize food preparation, presentation and safety.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
- Managed staff and assigned tasks
- Delegated tasks for employees and developed staff teams to streamline events.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Helped management stay on top of supply needs by sharing information about low inventory
- Organize staff for prompt delivery to customers.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Supervised food preparation staff to deliver high-quality results.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Dining Room Manager
White Mountain Chalet Caterers
Berlin, NH
07.2004 - Current
- Ensured that all dining areas were well maintained and organized.
- Monitored food quality and presentation to ensure adherence to company standards.
- Maintained accurate records of inventory levels and purchases.
- Provided guidance and direction to team members regarding proper procedures for serving guests.
- Established goals for overall profitability of the dining room operation.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
- Enforced health codes regulations within the restaurant environment.
- Resolved customer complaints in a professional manner.
- Supervised the staff to ensure proper service standards were met.
- Assisted with ordering supplies needed by the kitchen or dining area when necessary.
- Developed effective schedules for servers and other kitchen staff members.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Distributed food to service staff for prompt delivery to customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
High School Diploma -
Gorham High School
Gorham, NH06-2002
Skills
- Meal Preparation
- Staff Coordination
- Costumer service
- Cleaning
- Dish preparation
- Banquets and catering
- Food presentation
- Company safety standards
- Operations Management
- Verbal and written communication
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Continuous operational improvement
- Leadership qualities
- Staff management
Timeline
Dinning room manager
White Mountain Chalet Caterers
07.2021 - Current
Dining Room Manager
White Mountain Chalet Caterers
07.2004 - Current
High School Diploma -
Gorham High School