Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooks Ralph

Summary

I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Fidelity provides the perfect opportunity to attain the Series 7 and Series 63 licenses, a stepping stone to my aspirations of becoming a Financial Advisor. My enthusiasm for learning, teamwork and financial services are a great combination that make me a well rounded candidate.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Draftsman

Hub City Productions
05.2021 - Current
  • Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
  • Created, printed, and modified drawings in AutoCAD and Sketchup.
  • Developed personal relationships with clients all over DFW to establish repeat business and maintain great company image.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.

Rental Technician

Arizona Snowbowl
01.2021 - 05.2021
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Executed sales and marketing initiatives to increase revenue for company.

Apprentice

AJA Electrical Service LLC
05.2019 - 05.2020
  • Worked under the guidance of two journeyman electricians.
  • Built a blue collar work ethic to successfully perform daily physical labor during the summertime in Texas.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.

Front Desk Clerk

Quail Creek Country Club
05.2018 - 08.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted pro-shop manager with daily tasks needed for operations of the golf course and pro shop to run efficiently.
  • Built relationships and networked with club members that were in my field of business and area of interest.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about the country club.

Education

BBA - Finance

Texas State University
San Marcos, Texas
05.2019

Skills

  • Outstanding Customer Service
  • Microsoft Office
  • Asset Management
  • Handling Inbound Calls
  • Technology Savvy
  • Customer Relationship Development
  • Quantitative and Qualitative Analysis
  • Portfolio Management
  • Interpersonal Communication and Collaboration Skills
  • Retirement Planning
  • Equity Research
  • Excellent Problem Solving Skills
  • Teamwork
  • Leadership

Certification

  • FINRA: Securities Industry Essentials (SIE)

Timeline

Associate Draftsman

Hub City Productions
05.2021 - Current

Rental Technician

Arizona Snowbowl
01.2021 - 05.2021

Apprentice

AJA Electrical Service LLC
05.2019 - 05.2020

Front Desk Clerk

Quail Creek Country Club
05.2018 - 08.2018

BBA - Finance

Texas State University

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Brooks Ralph