Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Brooks Robson

Albany,NY

Summary

Having worked in service roles since the age of 14, I have developed exceptional customer service skills and a strong work ethic. I completed an Associate's Degree in Applied Science at Hudson Valley Community College, maintaining a high GPA while studying Exercise Science and Business Administration. Additionally, I was an active member of the Track and Field team, demonstrating discipline, teamwork, and dedication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Valet Captain

Valet Park of America
09.2023 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Answered guest's questions about property amenities and services.
  • Helped guests unload and load luggage.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Logged and documented parked vehicle details for accurate records.

Hannaford To-Go Shopper

Hannaford Supermarket
02.2021 - 09.2023
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Mcdonald's Crew Trainer

McDonald's Restaurant
04.2018 - 02.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Applied Science - Individual Studies/exercise Science

Hudson Valley Community College
Troy, NY
12-2024

Skills

  • Employee Training & Mentorship: Experienced in onboarding and training new team members, fostering a supportive and efficient work environment
  • Customer Relations & Service Excellence: Consistently delivers exceptional customer experiences by anticipating needs and resolving issues with empathy and professionalism
  • Conflict Resolution & Crisis Management: Skilled at diffusing tense situations and providing clarity in complex scenarios, ensuring positive outcomes even in high-stress environments
  • Leadership & Team Collaboration: Demonstrates strong leadership through effective communication and team coordination, enhancing productivity and morale
  • Adaptability & Multi-Tasking: Thrives in fast-paced settings, seamlessly handling diverse responsibilities while maintaining attention to detail
  • Professionalism & Empathy: Maintains a polished appearance and demeanor, offering comfort and reassurance to customers, particularly in sensitive or challenging situations

Accomplishments

  • 2x NJCAA national champion and 5x All American for long and triple jump
  • Hold school record for long jump at HVCC
  • Named one of six scholar athletes of the year, received by the SUNY chancellor


Certification

Completed Fitness Specialist certificate at HVCC

Timeline

Valet Captain

Valet Park of America
09.2023 - Current

Hannaford To-Go Shopper

Hannaford Supermarket
02.2021 - 09.2023

Mcdonald's Crew Trainer

McDonald's Restaurant
04.2018 - 02.2021

Completed Fitness Specialist certificate at HVCC

Associate of Applied Science - Individual Studies/exercise Science

Hudson Valley Community College
Brooks Robson