Brooks Robson
Albany,NY
Summary
Having worked in service roles since the age of 14, I have developed exceptional customer service skills and a strong work ethic. I completed an Associate's Degree in Applied Science at Hudson Valley Community College, maintaining a high GPA while studying Exercise Science and Business Administration. Additionally, I was an active member of the Track and Field team, demonstrating discipline, teamwork, and dedication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Valet Captain
Valet Park of America
09.2023 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
- Helped guests unload and load luggage.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Logged and documented parked vehicle details for accurate records.
Hannaford To-Go Shopper
Hannaford Supermarket
02.2021 - 09.2023
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Mcdonald's Crew Trainer
McDonald's Restaurant
04.2018 - 02.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
Education
Associate of Applied Science - Individual Studies/exercise Science
Hudson Valley Community College
Troy, NY12-2024
Skills
- Employee Training & Mentorship: Experienced in onboarding and training new team members, fostering a supportive and efficient work environment
- Customer Relations & Service Excellence: Consistently delivers exceptional customer experiences by anticipating needs and resolving issues with empathy and professionalism
- Conflict Resolution & Crisis Management: Skilled at diffusing tense situations and providing clarity in complex scenarios, ensuring positive outcomes even in high-stress environments
- Leadership & Team Collaboration: Demonstrates strong leadership through effective communication and team coordination, enhancing productivity and morale
- Adaptability & Multi-Tasking: Thrives in fast-paced settings, seamlessly handling diverse responsibilities while maintaining attention to detail
- Professionalism & Empathy: Maintains a polished appearance and demeanor, offering comfort and reassurance to customers, particularly in sensitive or challenging situations
Accomplishments
- 2x NJCAA national champion and 5x All American for long and triple jump
- Hold school record for long jump at HVCC
- Named one of six scholar athletes of the year, received by the SUNY chancellor
Certification
Completed Fitness Specialist certificate at HVCC
Timeline
Valet Captain
Valet Park of America
09.2023 - Current
Hannaford To-Go Shopper
Hannaford Supermarket
02.2021 - 09.2023
Mcdonald's Crew Trainer
McDonald's Restaurant
04.2018 - 02.2021
Completed Fitness Specialist certificate at HVCC
Associate of Applied Science - Individual Studies/exercise Science
Hudson Valley Community College
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