Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Brooks Shepherd

Brooks Shepherd

Facilities & Mechanics
Maple Valley,WA

Summary

Versatile and results-driven professional with extensive experience across various roles, notably as a Facilities Manager at CWD Group, Inc. Excelled in enhancing operational efficiencies and tenant satisfaction through expert project management and maintenance skills. Demonstrated exceptional problem-solving abilities and teamwork, leading to significant improvements in safety and service quality.

Adept at enhancing operational efficiency and customer satisfaction, my tenure at Hydro-Tek Pools honed my skills in equipment installation and problem-solving. Leveraging mechanical troubleshooting and excellent communication, I've consistently improved processes and safety standards, achieving significant quality enhancements in diverse roles. My proactive approach and adaptability have been pivotal in driving continuous improvement and team collaboration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Swimming Pool Technician

Hydro-Tek Pools
04.2023 - Current
  • Managed work-flo to ensure timely completion of projects.
  • Maintained work site areas in a safe and organized fashion.
  • Proficiently a variety of tools for custom pool. construction.
  • Installed, fabricated and maintain all pool components.
  • Assisted in training new hires to ensure they were prepared for the tasks ahead.

Quality Assurance Inspection

Skookum Aerospace Manufacturing
07.2022 - 04.2023
  • Sharpened quality inspection processes to align with customer expectations.
  • Worked closely with the QA team to address any discrepancies identified.
  • Streamlined quality assurance processes to reduced errors.
  • Collaborated with manufacturing to establish best practices for quality processes.

Quality Assurance Receiving Inspection

TTF Aerospace
04.2018 - 06.2020
  • Contributed to increased customer satisfaction by timely resolution of issues.
  • Inspected quality of products functionality, appearance and specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Maintained accurate records of inspection finding for process improvements.
  • Ensured compliance with industry standards specifications and requirements.
  • Communicated with production team members about quality issues.

Paint Technician

Custom Coatings
01.2015 - 02.2018
  • Achieved consistent high-quality results by following procedures and guidelines.
  • Collaborated with team members to complete projects on time and within budget.
  • Minimized defects; runs, sags, drips, etc using best practices in paint application.
  • Maximized paint application efficiency through expert knowledge of various spray guns, brushes, rollers, and other tools used in the industry.
  • Adapted quickly to changing priorities, maintaining flexibility and quality.

Facilities Manager

CWD Group, Inc
01.2008 - 01.2012


  • Managed operations and multiphase move-in during construction.
  • Enhanced communication between CWD Group and developer via meetings.
  • Managed and scheduled contract workers who completed building maintenance.
  • Performed regular inspections of facility and documented in reports.
  • Maintained facility grounds, equipment, and safety compliance.
  • Oversaw building systems, HVAC, security and audio-visual systems.
  • Conducted regular inspections to identify and correct potential issues.
  • Implemented an effective emergency response plan and training staff.
  • Managed daily operations and 24/7 concierge staff for safe environment.
  • Supervised a team of maintenance personnel and providing guidance.
  • Facilitated vendors and service providers, achieving cost savings without compromising quality or service levels.
  • Implemented key card access system to increase security for tenants.
  • Managed tenant inquiries to improving resident satisfaction.
  • Supervised landscaping and enhancing property curb appeal.

The Rekhi Building

Joe Rekhi
01.2006 - 01.2008
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
  • Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
  • Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
  • Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
  • Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
  • Maximized occupancy rates through proactive marketing and timely processing of rental applications.
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
  • Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
  • Prepared and processed lease and rental applications using computer software.
  • Coordinated appointments to show marketed properties.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Education

High School Diploma -

Renton High School
Renton, WA

Associate of Arts - Manufacturing

Green River Community College
Auburn, WA

Tooling And Manufacturing

Boeing Off Hour Training
Renton, WA

Skills

  • Mechanical troubleshooting
  • Equipment installation
  • Pool construction
  • Lighting and electrical
  • Plumbing repair
  • Maintenance skills
  • Pump maintenance
  • Plumbing repairs
  • Equipment repairs
  • Problem-solving
  • Construction
  • Multitasking Abilities
  • Reliability
  • Computer Literate
  • Following safety practices
  • Organizational skills
  • Team collaboration
  • Diagnostics and troubleshooting
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Machinery operation
  • Customer relations
  • Safety management
  • Task prioritization
  • Worksite preparation

Accomplishments

  • Successfully transitioning the Gallery Building during its multiphase construction and move in process.
  • Supervised team of 6 staff members, 24/7 Concierge.
  • Helped to improve design of rooftop dog park at Gallery to keep sanitary and isolate pet waste from common roof drainage system.
  • Provided consistently exceptional quality work problem solving and executing effective work solutions with Hydro-Tek..
  • Was instrumental in correcting multiple outside vendor installation issues, correcting and in many cases making them more robust.
  • Being esteemed at the Rekhi Building for maintaining the highest occupancy rate and quality renters.
  • Most of my employers have chosen me to instruct new hires.

Certification

  • Graco Service Technician of Contractor Equipment Certified
  • Graco Service Technician of Contractor Equipment Certified
  • Wagner Pump Service Certified
  • Titan Pump Service Certified
  • Speeflo Factory Certified Equipment Specialist
  • Century Electric Heater Repair
  • Washington Driver's License
  • Fair Housing Training
  • OSHA Training
  • CPR Training
  • Safety Training
  • Lean Mfg Training
  • First Aid Training

Timeline

Swimming Pool Technician

Hydro-Tek Pools
04.2023 - Current

Quality Assurance Inspection

Skookum Aerospace Manufacturing
07.2022 - 04.2023

Quality Assurance Receiving Inspection

TTF Aerospace
04.2018 - 06.2020

Paint Technician

Custom Coatings
01.2015 - 02.2018

Facilities Manager

CWD Group, Inc
01.2008 - 01.2012

The Rekhi Building

Joe Rekhi
01.2006 - 01.2008

High School Diploma -

Renton High School

Associate of Arts - Manufacturing

Green River Community College

Tooling And Manufacturing

Boeing Off Hour Training
Brooks ShepherdFacilities & Mechanics