Michael Brown
Laurel,Delaware
Summary
Seasoned Information Technology Manager knowledgeable about infrastructure, security, and operations management. Proactive and decisive leader with 25 years of related experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Technology Supervisor
Laurel School District
Laurel, DE
07.1999 - Current
- Assisted in developing long-term strategic plans for overall technological development.
- Utilized problem solving skills to troubleshoot complex technical problems quickly.
- Created detailed documentation of IT policies procedures and processes.
- Managed the installation of new technologies such as servers, networks, workstations, printers.
- Participated in budget planning activities by providing input into the selection process for new technologies.
- Provided guidance on best practices regarding use of information technology resources.
- Coordinated with vendors to ensure timely delivery of equipment, supplies, and services.
- Managed and directed the technology integration efforts for the successful completion of two state-of-the-art school construction projects.
- Represented the district as a liaison for statewide technology groups and agencies, fostering collaborative relationships across the educational landscape.
Computer Technician
Laurel School District
Laurel, DE
12.1998 - 06.1999
- Performed basic network troubleshooting and maintenance activities.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT01-2024
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT08-2023
Skills
- IT Service Management
- Technical Leadership
- Virtualization Technologies
- Network Administration
- User Training
- Client Needs Assessment
- Network Configuration
- Project Management
- Project Planning
Certification
- Certified Associate in Project Management
- CompTIA Linux Network Professional
- AWS Certified Cloud Practitioner
Timeline
Technology Supervisor
Laurel School District
07.1999 - Current
Computer Technician
Laurel School District
12.1998 - 06.1999
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Information Technology Management
Western Governors University
- Certified Associate in Project Management
- CompTIA Linux Network Professional
- AWS Certified Cloud Practitioner
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