Deja Alexander

Managed a team of IT professionals, fostering a collaborative environment that prioritized continuous learning and development.

Enhanced system efficiency by implementing new technology solutions and streamlining processes.

Developed comprehensive training programs for staff, leading to increased proficiency in new software applications.

Coordinated with vendors on hardware and software purchases, securing competitive pricing and advantageous terms.

Streamlined helpdesk operations by implementing ticketing systems and standardizing procedures for issue resolution.

Monitored employee tasks to gauge business functions and inefficiencies.

Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Provided technical expertise and guidance to the Chief Information Officer, assisting in strategic decision-making and aligning IT initiatives with business objectives.

Orchestrated seamless coordination of all IT department activities, including project management, resource allocation, and task delegation, ensuring efficient collaboration among team members.

Demonstrated proficiency in managing support tickets using industry-standard ticketing systems, swiftly addressing technical issues, and leveraging strong troubleshooting skills to deliver timely resolutions.

Leveraged proficiency in Adobe Acrobat, Adobe Creative Cloud, SharePoint, Excel, Word, Access, and other relevant tools to customize and maintain software applications, driving operational efficiency and enhancing business processes.