Nicholas Jackson
Greenwood Village,CO
Summary
Innovative Computer and Information Systems Manager with proven experience in leading IT departments, managing complex projects from conception to implementation. Skilled in optimizing team dynamics, integrating new technologies, and developing strategies that significantly improve productivity. Demonstrated ability to enhance system operations and streamline workflow processes across various platforms, ensuring operational excellence and robust IT infrastructure support.
Overview
2
2
years of professional experience
Work History
Information Technology Supervisor
Boom Supersonic
Centennial, CO
07.2023 - 05.2024
- Collaborated with vendors to negotiate contracts and purchase necessary equipment or materials needed for project completion.
- Implemented appropriate security measures to protect data from unauthorized access or modification.
- Monitored the performance of all IT services to ensure SLAs were being met or exceeded.
- Managed a team of technical staff to provide effective support for end users.
- Coordinated with other departments within the organization to ensure successful delivery of projects on time and budget.
IT Service Specialist
Boom Supersonic
Centennial, CO
08.2022 - 07.2023
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Provided technical assistance to users in person, via phone or email.
- Resolved conflicts between different hardware components or software programs.
- Trained end users on how to use new systems and technologies effectively.
Education
Bachelor of Arts - Geography
Auburn University
Auburn, AL09-2013
Skills
- Mobile Device Management
- IT service management
- Network Administration
- Information Security
- Help Desk Support
- Team Collaboration
- Information confidentiality
- Documentation Management
- Team Development
- Technical Troubleshooting
- Technical leadership
- Documentation And Reporting
Affiliations
- Boxing
- Physical Fitness
- Graphic Design
- Continuous Education
Languages
English
Full Professional
References
References available upon request.
Timeline
Information Technology Supervisor
Boom Supersonic
07.2023 - 05.2024
IT Service Specialist
Boom Supersonic
08.2022 - 07.2023
Bachelor of Arts - Geography
Auburn University
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