BROWYN ALICIA GRAY
Baltimore,MD
Summary
Detailed Property Manager offering administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
17
17
years of professional experience
Work History
Property Manager/Assistant Manager
Metropoltian Properties
03.2019 - 06.2023
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Drafted and monitored budgets for overall maintenance and operations.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Handled resident complaints and expedited maintenance requests.
Leasing Specialist
Morgan Properties
02.2017 - 03.2019
- Assisted customers in completing rental applications and verifying qualifications.
- Conducted market research to determine competitive rental rates for available units.
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Negotiated lease terms with prospective tenants according to company policies and procedures.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
- Resolved conflicts between tenants in a professional manner while adhering to applicable laws.
- Updated website content regularly regarding availability of units and pricing information.
- Organized open house events at properties to attract more prospects into the leasing pool.
- Received, checked and processed applications for new leases.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Explained policies and procedures to tenants and enforced rules.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Leasing Professional
Regional Management
06.2010 - 02.2017
- Assisted prospective tenants in locating available rental units that met their criteria.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Organized and conducted weekly apartment tours for prospective tenants.
- Conducted regular inspections of rental properties to ensure they are kept up to code and in good condition.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Reviewed lease agreements for accuracy prior to signing by both parties.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
Police Officer
MTA Police
05.2006 - 08.2009
- Patrolled assigned areas to detect and prevent criminal activity.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Advised citizens on safety precautions and preventive measures against crime.
- Utilized various technologies including computers, cameras, radar guns., to complete job duties.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
Education
Diploma - Business Management
Randallstown Highschool
Skills
- Property Management
- Payment Collection
- Fair Housing Mandates
- Lease Renewals
- Leasing and Sales
- Tenant and Eviction Laws
- Financial Budgeting and Reporting
- Knowledge of Leasing and Market Conditions
- Preventive Maintenance
- Multi-Family Property Management
- Vendor Management
- Tenant Relations
- Staff Management
Leadership Experience
I have demonstrated strong leadership skills in managing a team of administrative staff and supervising daily office operations. I have experience in providing guidance and support to staff, setting performance expectations and providing feedback, and addressing issues as they arise.
Communication Skills
As Property Manager, I have honed my communication skills through years of experience in verbal and written communication with clients, vendors, and team members. I have extensive experience in creating and delivering presentations, preparing and responding to business correspondence, and ensuring effective communication with clients and staff.
References
Available upon request
Affiliations
- Volunteer Firefighter Whitemarsh Baltimore County.
- Baltimore City Foster Parent
Accomplishments
- Prior Military and Police Background
- Fema Certified
Timeline
Property Manager/Assistant Manager
Metropoltian Properties
03.2019 - 06.2023
Leasing Specialist
Morgan Properties
02.2017 - 03.2019
Leasing Professional
Regional Management
06.2010 - 02.2017
Police Officer
MTA Police
05.2006 - 08.2009
Diploma - Business Management
Randallstown Highschool
References
References available upon request.
Similar Profiles
CEDRIC N. FIERCECEDRIC N. FIERCE
Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.
Jenna UtleyJenna Utley
Real Estate Consultant at Coastal Properties Group|Forbes Global PropertiesReal Estate Consultant at Coastal Properties Group|Forbes Global Properties
Samantha PowellSamantha Powell
Marketing Coordinator at Coastal Properties Group Forbes Global PropertiesMarketing Coordinator at Coastal Properties Group Forbes Global Properties
Geron BrooksGeron Brooks
Substitute Teacher, Relay Elementary School at Kelly EducationSubstitute Teacher, Relay Elementary School at Kelly Education
Devin S. SmithDevin S. Smith
Pet Sitter at Friends and FamilyPet Sitter at Friends and Family