Brandon Schauer
Panama City Beach
Summary
IT Operations Specialist with hands-on experience managing endpoint fleets, SaaS platforms, and device lifecycle operations in fast-paced environments. Proven ability to provision, enroll, and maintain devices using MDM platforms, manage SaaS access and licensing, and build repeatable SOPs that improve operational efficiency. Known for taking ownership of infrastructure readiness, streamlining workflows, and leveraging AI tools to automate repetitive processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TECH MANAGEMENT SPECIALIST
NVRC
11.2024 - Current
- Managed endpoint lifecycle operations for laptops and user devices, including provisioning, imaging, enrollment, and ongoing maintenance using Microsoft Intune and Entra ID
- Administered SaaS platforms by managing account provisioning, permissions, and license allocations, ensuring uninterrupted access across departments
- Coordinated hardware procurement, inventory tracking, and device deployment to support organizational growth and onboarding needs
- Developed and maintained SOPs, documentation, and internal runbooks to standardize IT processes and reduce onboarding friction
- Leveraged AI tools to accelerate troubleshooting and automate repetitive workflows, improving response times and operational efficiency
- Proactively identified gaps in device readiness and system access, reducing downtime and improving user experience
- Supported a growing environment by ensuring devices and systems were fully operational prior to user onboarding
LEAD BARTENDER
Runaway Island Beach Bar And Grill
04.2021 - Current
- Delivered high-level customer service in a fast-paced environment while managing inventory and optimizing sales performance
- Built strong customer relationships, increasing retention and repeat business
- Upsold high-margin items to drive revenue growth
CUSTOMER SERVICE SPECIALIST
3palms Investing
07.2018 - 03.2021
- Provided customer support and issue resolution with a focus on efficiency and satisfaction
- Maintained strong communication and problem-solving under pressure
- Coordinated property-related scheduling and vendor logistics, resolving 50+ appointment conflicts to maintain project timelines.
Education
Technical Degree - Information Technology
Tom P Haney
Panama City05-2024
Bachelor of Science - Technology Management
Gulf Coast State College
Panama City, FL07-2028
Skills
- Endpoint Management (Intune, Entra ID)
- SaaS Administration (Provisioning, Permissions, Licensing)
- Hardware Procurement & Asset Tracking
- AI Tools for Automation & Troubleshooting
- Process Optimization & Workflow Automation
- MDM Enrollment & Device Lifecycle Management
- Inventory & Vendor Coordination
- Multi-site / Distributed Environment Support
- SOP & Runbook Development
- Identity & Access Management (IAM)
- Device Deployment & Onboarding Operations
Certification
- CompTIA A+ Verification code: Q3GSDCSQNM14QHGS
- CompTIA Net+ Verification code: RHFH57P5FMEEQMKS
- CompTIA Sec+ Verification code: YQ1NVJX6FJVQ1E9F
- AZ-900 Verification link: https://learn.microsoft.com/en-us/users/brandonschauer-2831/transcript/v20o5urqwk1nyx1?tab=credentials-tab
Verify here: http://verify.comptia.org
Timeline
TECH MANAGEMENT SPECIALIST
NVRC
11.2024 - Current
LEAD BARTENDER
Runaway Island Beach Bar And Grill
04.2021 - Current
CUSTOMER SERVICE SPECIALIST
3palms Investing
07.2018 - 03.2021
Technical Degree - Information Technology
Tom P Haney
Bachelor of Science - Technology Management
Gulf Coast State College