Bruce Bartman
Vancouver,WA
Summary
Accomplished Information Technology Manager at Waste Connections Inc., adept in enhancing operational efficiency and user satisfaction by streamlining IT processes and leveraging skills in Information Security and IT Compliance. Demonstrated expertise in leading large-scale projects to completion, significantly reducing downtime, and fostering a culture of continuous improvement and team development.
Overview
31
31
years of professional experience
Work History
Information Technology Manager
Waste Connections Inc.
02.1994 - 08.2024
- Streamlined operations, reducing response times and increasing end-user satisfaction levels.
- Optimized IT operations by eliminating redundancies and automating routine tasks.
- Reduced downtime by proactively addressing potential issues through regular system maintenance.
- Researched and recommended innovative and automated approaches to routine tasks.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
- Authored service level agreements for help desk operations.
- Coordinated with HR department to recruit highly skilled talent for open positions within the IT team.
- Evaluated emerging technologies for potential adoption, ensuring alignment with organizational goals and industry best practices.
- Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Oversaw daily performance of computer systems and immediately responded to hardware and software issues to keep network up and running.
- Oversaw daily performance of computer systems and immediately responded to any issues to keep network up and running.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Oversaw development and implementation of improvements to support network operations.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Managed life cycle replacement of hardware and software.
Education
GED -
Agua Calainte High
Sonoma, CA03.1984
Skills
Information Security
IT Compliance
IT Asset Management
IT Budgeting
Timeline
Information Technology Manager
Waste Connections Inc.
02.1994 - 08.2024
GED -
Agua Calainte High
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