Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Peak Performer Award at MS4 two years
Generic

Bruce Chapple

South Jordan

Summary

Dynamic Programmer Analyst with a proven track record at Dignity Health, excelling in information security and technical support. Enhanced application reliability through rigorous code reviews and proactive problem diagnosis, significantly reducing downtime. Adept at collaborating with cross-functional teams to implement innovative solutions, driving efficiency and user satisfaction in software development.

Professional with strong expertise in programming and systems analysis, prepared for this role. Skilled in coding, debugging, and software development with focus on delivering impactful solutions. Reliable team player who adapts to changing needs and consistently achieves results. Known for strong analytical thinking and problem-solving abilities.

Overview

43
43
years of professional experience
1
1
Certificate

Work History

Programmer Analyst

Dignity Health/CommonSpirit Health
09.2009 - 12.2024
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
  • Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
  • Improved systems with addition of new features and infrastructure.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Improved software efficiency by identifying and resolving programming errors in existing systems.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among members.
  • Responded to and remedied critical issues to limit downtime.
  • Updated documentation with project deviations to capture changes.
  • Increased application reliability by conducting thorough testing and debugging activities prior to deployment.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Maintained existing applications and designed and delivered new applications.
  • Boosted productivity by automating repetitive tasks using custom-built scripts and tools.
  • Designed and implemented scalable applications for data extraction and analysis.
  • Facilitated knowledge transfer among team members by creating comprehensive technical documentation for developed solutions.
  • Delivered valuable insights on potential improvements during system analysis phases, leading to more efficient implementations.
  • Enhanced user experience through the development of intuitive and user-friendly interfaces.
  • Wrote highly maintainable, solid code for software system.
  • Implemented innovative systems for data collection.
  • Participated in design sessions with clients to ascertain project specifications.
  • Worked closely with clients to establish specifications and system designs.
  • Documented program development and revisions to maintain records.
  • Optimized existing software systems for performance improvements, ensuring faster and more reliable operations.
  • Engaged in continuous learning to stay abreast of latest programming languages and technologies.
  • Enhanced user experience by refining software interfaces, making them more intuitive and accessible.
  • Resolved software bugs and issues promptly, minimizing downtime and maintaining operational efficiency.
  • Played key role in successful launch of several high-profile software projects, meeting all objectives and timelines.
  • Implemented new features based on user feedback, contributing to product evolution and customer satisfaction.
  • Performed code refactoring and optimization to improve performance.
  • Wrote and maintained technical documentation for software applications.
  • Worked with analysts to prepare test plans and assess test data.
  • Developed in-house applications designed for company needs.
  • Debugged problems caused by hardware, operating systems software, application programs and network failures.
  • Created databases, data entry systems, web forms, and other applications for diverse uses.
  • Analyzed, reviewed and revised programs to increase operating efficiency.
  • Collaborated with other developers to refine software design and implementation.
  • Researched information and conducted analysis for software and systems modifications and new projects.
  • Provided computer programming subject matter expertise to project team members.
  • Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs.

Programmer Analyst

NTT Data
09.1999 - 10.2009
  • Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.
  • Optimized code quality through regular peer reviews, resulting in fewer defects and easier maintenance.
  • Tested and deployed scalable and highly available software products.
  • Safeguarded sensitive information by incorporating robust security measures into application design.
  • Reduced system downtime by proactively monitoring, diagnosing, and addressing performance issues.
  • Approved engineering and project scope documents prior to delivery.
  • Drove innovation by researching and proposing new technologies, leading to the successful adoption of cutting-edge tools and practices.
  • Implemented robust security measures to protect sensitive data and prevent unauthorized access.
  • Worked closely with quality assurance teams to ensure software met all testing and compliance standards.
  • Conducted thorough code reviews to maintain high-quality software development standards.
  • Led cross-functional teams in development of user-friendly software solutions, resulting in increased customer satisfaction.
  • Automated routine tasks, freeing up developer time for more complex problem-solving.
  • Streamlined communication between development team and project managers, leading to more effective project oversight.
  • Developed and maintained efficient, error-free code for various software applications, meeting all project deadlines.
  • Improved team productivity with introduction of agile methodologies, facilitating smoother project execution.
  • Spearheaded initiatives to adopt new technologies that positioned company at forefront of innovation in industry.
  • Collaborated with stakeholders to gather and translate business requirements into technical specifications.
  • Implemented encryption, authentication and additional security measures, safeguarding systems.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
  • Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
  • Improved systems with addition of new features and infrastructure.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Improved software efficiency by identifying and resolving programming errors in existing systems.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among members.
  • Responded to and remedied critical issues to limit downtime.
  • Updated documentation with project deviations to capture changes.
  • Increased application reliability by conducting thorough testing and debugging activities prior to deployment.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Maintained existing applications and designed and delivered new applications.
  • Boosted productivity by automating repetitive tasks using custom-built scripts and tools.
  • Designed and implemented scalable applications for data extraction and analysis.
  • Facilitated knowledge transfer among team members by creating comprehensive technical documentation for developed solutions.
  • Mastered multiple frameworks for software development.
  • Optimized application performance by developing algorithms and software to monitor and refine technical performance and configuration.
  • Delivered valuable insights on potential improvements during system analysis phases, leading to more efficient implementations.
  • Enhanced user experience through the development of intuitive and user-friendly interfaces.
  • Wrote highly maintainable, solid code for software system.
  • Implemented innovative systems for data collection.
  • Participated in design sessions with clients to ascertain project specifications.
  • Worked closely with clients to establish specifications and system designs.
  • Documented program development and revisions to maintain records.
  • Optimized existing software systems for performance improvements, ensuring faster and more reliable operations.
  • Engaged in continuous learning to stay abreast of latest programming languages and technologies.
  • Enhanced user experience by refining software interfaces, making them more intuitive and accessible.
  • Resolved software bugs and issues promptly, minimizing downtime and maintaining operational efficiency.
  • Played key role in successful launch of several high-profile software projects, meeting all objectives and timelines.
  • Implemented new features based on user feedback, contributing to product evolution and customer satisfaction.
  • Performed code refactoring and optimization to improve performance.
  • Wrote and maintained technical documentation for software applications.
  • Worked with analysts to prepare test plans and assess test data.
  • Debugged problems caused by hardware, operating systems software, application programs and network failures.
  • Created databases, data entry systems, web forms, and other applications for diverse uses.
  • Analyzed, reviewed and revised programs to increase operating efficiency.
  • Collaborated with other developers to refine software design and implementation.
  • Researched information and conducted analysis for software and systems modifications and new projects.
  • Provided computer programming subject matter expertise to project team members.
  • Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs.

IT Team Lead/Programmer

Ascension Health Ministry Service Center
09.1998 - 09.1999
  • Spearheaded major infrastructure upgrades that increased network stability while accommodating future growth requirements.
  • Optimized software performance with thorough code reviews and debugging techniques.
  • Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
  • Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
  • Established strong relationships with stakeholders across various departments by providing exceptional support during projects or crisis situations alike.
  • Increased customer satisfaction by delivering high-quality solutions on time and within budget.
  • Implemented encryption, authentication and additional security measures, safeguarding systems.
  • Mastered multiple frameworks for software development.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Enhanced software functionality by identifying and resolving complex coding issues.
  • Reduced system downtime by proactively identifying and resolving software bugs, ensuring consistent availability of services.
  • Developed custom software solutions for clients, tailored to their specific business needs and operational challenges.
  • Wrote and maintained technical documentation for software applications.
  • Worked with analysts to prepare test plans and assess test data.
  • Debugged problems caused by hardware, operating systems software, application programs and network failures.
  • Provided computer programming subject matter expertise to project team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted with hiring, training and mentoring new staff members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Sales Engineer

DataGate/SeeBeyond
10.1996 - 06.1998
  • Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
  • Identified and supported resale opportunities to achieve sales plans.
  • Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
  • Attended trade shows and seminars to promote products and network with industry contacts.
  • Suggested ideas for product evolution and new product variants.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
  • Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
  • Developed and implemented pursuit plans for opportunities within assigned key accounts.
  • Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
  • Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
  • Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
  • Liaised with assigned accounts to foster relationship development.
  • Contributed to product development by relaying customer feedback, ensuring offerings met market demands.
  • Collaborated with engineering teams to gather product feedback, leading to significant product improvements.
  • Boosted sales team morale, leading by example and fostering culture of success and accountability.
  • Led product demonstrations that articulated unique selling points, facilitating deeper understanding among prospects.
  • Engaged in industry events and conferences, expanding network and uncovering new business opportunities.
  • Tailored technical presentations to suit audience, making complex solutions understandable and compelling.
  • Increased customer satisfaction by providing expert post-sales support, resolving issues promptly.
  • Conducted competitive analysis to position products strategically, highlighting unique advantages.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Worked with customers and engineering team to determine equipment needs and system requirements.
  • Presented technical presentations to clients to explain product features and benefits.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.

Programmer/Instructor/Sales Engineer/Technical Support Engineer

Siemens Medical Solutions (MS4)
04.1985 - 10.1996
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Identified opportunities for process improvement, leading to a more efficient development cycle.
  • Enhanced software functionality by identifying and resolving complex coding issues.
  • Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
  • Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
  • Mentored junior programmers, enhancing their skill sets and fostering professional growth within the team.
  • Analyzed existing codebases, recommending improvements based on industry best practices.
  • Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
  • Reduced system errors and improved reliability through rigorous debugging processes.
  • Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
  • Integrated data visualization media and tools to illustrate complex analyses.
  • Reduced system downtime by proactively identifying and resolving software bugs, ensuring consistent availability of services.
  • Automated repetitive tasks, freeing up developer time for more complex and impactful project work.
  • Enhanced system security by integrating advanced encryption methods, safeguarding sensitive customer data.
  • Developed custom software solutions for clients, tailored to their specific business needs and operational challenges.
  • Spearheaded code review culture, enhancing code quality and developer skillsets through constructive feedback.
  • Coordinated with stakeholders to refine product vision, translating business objectives into actionable development plans.
  • Contributed to open-source projects, expanding functionality of widely used tools and libraries.
  • Conducted in-depth market research to inform development of features that addressed unmet user needs.
  • Streamlined project deployment processes, significantly reducing time-to-market for new software products.
  • Enhanced user experience by redesigning software interface, based on feedback from usability testing sessions.
  • Developed comprehensive documentation for software projects, facilitating easier maintenance and future enhancements.
  • Pioneered adoption of containerization technologies, facilitating smoother and more scalable deployment process.
  • Collaborated closely with cross-functional teams to gather requirements and deliver software that exceeded expectations.
  • Integrated new software with existing systems and third-party APIs.
  • Improved software efficiency by creating automated scripts and tools.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Increased student participation via engaging lectures and assignments.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Optimized learning plans based on student performance and feedback.
  • Reviewed class and student records to identify improvement opportunities.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Enhanced student critical thinking skills through problem-based learning activities.
  • Developed comprehensive lesson plans to facilitate understanding of complex subjects.
  • Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
  • Enhanced curriculum development with incorporation of current events and real-world applications.
  • Fostered positive learning environment, encouraging students to express their ideas and questions freely.
  • Utilized multimedia resources to enrich learning experience and cater to visual and auditory learners.
  • Conducted regular assessment tests to monitor student progress and adjust teaching strategies accordingly.
  • Enhanced student engagement by integrating interactive technologies into curriculum.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Created and developed lesson plans to meet students' academic needs.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Designed and delivered product training for clients.
  • Assisted marketing team in creating targeted collateral materials that effectively communicated product benefits to potential customers.
  • Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
  • Streamlined communication between sales and technical departments, ensuring cohesive understanding of client objectives.
  • Strengthened relationships with existing clients, ensuring their technical and business needs were met with precision.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Wrote detailed technical documentation for company products.
  • Organized product demonstrations and trial installations of equipment to promote products.
  • Created product training plans centered on customer success and satisfaction.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Performed root cause analysis of reported issues to enact corrections.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Earned recognition from management for consistently delivering exceptional service quality.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Fostered team-oriented environment, encouraging collaboration and knowledge sharing to improve overall service quality.
  • Served as key liaison between technical team and non-technical stakeholders, translating complex technical details into understandable terms.
  • Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.
  • Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
  • Empowered users by conducting workshops on best practices for software and hardware maintenance.
  • Led training sessions for new staff to ensure high-quality technical support standards across team.
  • Enhanced user experience by resolving complex software issues swiftly.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.
  • Developed in-house applications designed for company needs.
  • Implemented robust security measures to protect sensitive data and prevent unauthorized access.
  • Wrote and maintained technical documentation for software applications.
  • Worked with analysts to prepare test plans and assess test data.
  • Debugged problems caused by hardware, operating systems software, application programs and network failures.
  • Created databases, data entry systems, web forms, and other applications for diverse uses.
  • Analyzed, reviewed and revised programs to increase operating efficiency.
  • Collaborated with other developers to refine software design and implementation.
  • Researched information and conducted analysis for software and systems modifications and new projects.
  • Provided computer programming subject matter expertise to project team members.
  • Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
  • Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
  • Attended trade shows and seminars to promote products and network with industry contacts.
  • Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
  • Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
  • Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
  • Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
  • Collaborated with engineering teams to gather product feedback, leading to significant product improvements.
  • Boosted sales team morale, leading by example and fostering culture of success and accountability.
  • Led product demonstrations that articulated unique selling points, facilitating deeper understanding among prospects.
  • Engaged in industry events and conferences, expanding network and uncovering new business opportunities.
  • Tailored technical presentations to suit audience, making complex solutions understandable and compelling.
  • Increased customer satisfaction by providing expert post-sales support, resolving issues promptly.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Worked with customers and engineering team to determine equipment needs and system requirements.
  • Presented technical presentations to clients to explain product features and benefits.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.

IT Assistant Manager

Logan Regional Hospital
02.1982 - 04.1985
  • Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
  • Implemented robust network security measures, minimizing vulnerabilities and protecting sensitive information from potential threats.
  • Streamlined communication between departments by developing and implementing an internal messaging platform.
  • Standardized hardware configurations across all devices in the organization, simplifying device management processes.
  • Improved IT infrastructure by implementing and managing network updates and software installations.
  • Addressed user concerns promptly, fostering a positive work environment that emphasized customer service excellence within the IT department.
  • Enhanced system efficiency with routine maintenance and troubleshooting tasks.
  • Collaborated with the IT team to design, develop, and deploy new technology solutions for the organization.
  • Reduced downtime, conducting regular systems backups and disaster recovery planning.
  • Championed continuous improvement efforts within the IT department by identifying areas of inefficiency or outdated practices requiring modernization.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Coordinated secure system access of users to various department systems and platforms.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Liaised with other departments to minimize network interruptions and possible downtimes.

Education

Bachelor of Science - History/Economics

Utah State University
Logan, UT
06-1978

Skills

  • Information security
  • Technical support
  • Problem diagnosis
  • Code review
  • Technical analysis
  • Data migration
  • IT troubleshooting

Accomplishments

  • Supervised team of 9 staff members.
  • Resolved product issue through consumer testing.

Certification

  • Certified RPG III, IBM, 1999
  • Certified iSeries Operations, IBM, 1997, 1998, 1999

Timeline

Programmer Analyst

Dignity Health/CommonSpirit Health
09.2009 - 12.2024

Programmer Analyst

NTT Data
09.1999 - 10.2009

IT Team Lead/Programmer

Ascension Health Ministry Service Center
09.1998 - 09.1999

Sales Engineer

DataGate/SeeBeyond
10.1996 - 06.1998

Programmer/Instructor/Sales Engineer/Technical Support Engineer

Siemens Medical Solutions (MS4)
04.1985 - 10.1996

IT Assistant Manager

Logan Regional Hospital
02.1982 - 04.1985

Bachelor of Science - History/Economics

Utah State University

Peak Performer Award at MS4 two years

The award was presented to around 12 employees who excelled during the year.

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