Bruce Coggeshall
Natick,MA
Summary
Customer service and sales strategy professional with a track record of exceeding sales targets through consultative client support and solution-based recommendations.
Overview
2027
2027
years of professional experience
Work History
Assistant Store/Branch Manager
TD Bank
Wayland, Massachusetts
04.2016 - Current
- Exceeded quarterly sales targets through strategic initiatives.
- Motivated team members, fostering a culture of accountability and contributing to increased profitability.
- Oversaw daily branch operations, enhancing staff performance and operational efficiency.
- Cultivated strong customer relationships, enhancing service quality.
- Resolved customer issues promptly, ensuring high levels of satisfaction and fostering customer loyalty.
- Conducted employee training sessions to enhance product knowledge and service capabilities.
- Led regular team meetings to communicate updates and best practices.
- Ensured compliance with regulatory requirements and company policies.
Assistant Store Manager / Operations Manager
Pier One Imports
Framingham, Massachusetts
2013 - 2016
- Coordinated daily store operations and staff scheduling to enhance workflow.
- Managed inventory to ensure stock levels met customer demand effectively.
- Delivered exceptional customer service, resolving inquiries and issues effectively.
- Analyzed sales performance, pinpointing opportunities for improvement.
Branch Manager
Rockland Trust Bank
Newton, Massachusetts
2011 - 2013
- Consistently exceeded sales targets, driving overall branch profitability.
- Managed and motivated team members to maximize individual and collective performance.
- Supervised daily operations to enhance service delivery and optimize staff performance.
- Collaborated with regional managers to effectively achieve branch objectives.
- Conducted training sessions and delivered feedback to improve staff capabilities.
- Resolved customer inquiries and banking issues efficiently.
- Participated in community events to strengthen brand awareness.
Branch Manager
Citizens Bank
Newton, Massachusetts
2007 - 2011
- Oversaw daily operations of branch services and staff activities to ensure high-quality service delivery.
- Developed strong rapport with clients to understand financial needs and strengthen loyalty.
- Built customer relationships through targeted outreach initiatives and engagement strategies to foster community ties.
Education
University of Denver
Denver, COSkills
- Sales management
- Branch oversight
- Customer service excellence
- Team leadership
- Staff development
- Risk management
- Networking skills
- Conflict resolution
Timeline
Assistant Store/Branch Manager
TD Bank
04.2016 - Current
Assistant Store Manager / Operations Manager
Pier One Imports
2013 - 2016
Branch Manager
Rockland Trust Bank
2011 - 2013
Branch Manager
Citizens Bank
2007 - 2011
University of Denver