BRUCE DESARME
Republic Airways
Tampa,FL
14
years of professional experience
Customer-focused aviation professional with 7+ years of aviation customer service experience, including flight attendant and gate agent roles. Currently serving as a Republic Airways Flight Attendant, with experience operating flights under the American Eagle brand and serving American Airlines customers. Brings a strong commitment to safety, professionalism, accountability, and teamwork, supported by previous restaurant management experience. Eager to contribute these strengths to American Airlines.
Work History
Flight Attendant
3 Months- Serve American Airlines customers on American Eagle flights, demonstrating familiarity with the brand’s customer expectations and operational environment.
- Uphold FAA and company safety procedures with attention to detail and a strong sense of accountability.
- Create a welcoming cabin environment through professional, attentive, and customer-focused service.
- Collaborate with crew members and airport personnel to support safe, efficient operations and a positive team environment.
Flight Attendant
4 Years- Resolved challenging passenger situations through patience, clear communication, and conflict-resolution skills.
- Provided compassionate assistance to passengers with disabilities, special accommodations, and individual travel needs.
- Delivered clear safety demonstrations, cabin announcements, and timely updates during delays and unexpected changes.
- Managed inflight service responsibilities and competing passenger needs in a fast-paced environment.
- Maintained composure during high-pressure situations, helping passengers remain calm and informed.
Gate Agent
3 Years- Assisted passengers with check-in, seat assignments, baggage questions, and boarding.
- Coordinated boarding procedures and worked with flight crews to support timely departures.
- Communicated cancellations, gate changes, and connection information to help passengers navigate travel disruptions.
- Arranged special passenger assistance and addressed travel concerns at the gate.
Manager
5 Years- Led daily restaurant operations while maintaining customer service, food safety, and efficiency standards.
- Supervised, trained, and coached employees on operational procedures and company expectations.
- Managed customer concerns and changing priorities during high-volume service periods.
- Supported employee scheduling, cash handling, and opening and closing responsibilities.
- Promoted teamwork and accountability to keep daily operations running smoothly.
Education
High School Diploma
Skills
Passenger Safety & FAA Compliance
Inflight Service
Conflict Resolution
Special Passenger Assistance
Airport & Boarding Operations
Crew Collaboration
Leadership & Employee Coaching
Professional Communication
Adaptability & Problem Solving
Personal Information
Title: FLIGHT ATTENDANT
Timeline
Flight Attendant
Republic Airways
07.2026 - CurrentRead More
Flight Attendant
Spirit Airlines
01.2021 - 01.2025Read More
Gate Agent
Spirit Airlines
01.2018 - 01.2021Read More
Manager
McDonald’s
01.2013 - 01.2018Read More
Robinson High School
High School Diploma
Read More