Kayiesha N. Cobourne
Coral Springs
Summary
Customer-focused aviation professional with 9+ years of experience as a flight attendant with Spirit Airlines, combined with travel consulting experience at American Express. Proven ability to ensure passenger safety, deliver exceptional in-flight service, and manage high-pressure situations with professionalism. Strong background in travel booking, conflict resolution, and team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
11.2016 - 05.2026
- Ensured safety and security of passengers in compliance with FAA regulations
- Delivered exceptional customer service in fast-paced, high-pressure environments
- Conducted safety demonstrations and managed emergency procedures
- Assisted passengers with special needs and resolved in-flight concerns
- Maintained cabin readiness and enforced safety standards
Travel Consultant
American Express
06.2024 - 08.2025
- Booked flights, hotels, and car rentals for domestic and international travel
- Managed complex itineraries and last-minute travel changes
- Provided high-touch customer service to premium clients
- Resolved travel disruptions quickly and efficiently
Dining Manager
East Ridge Retirement Village
01.2011 - 11.2016
- Managed and trained a team of 21 employees
- Maintained high service standards in a fast-paced environment
- Resolved guest concerns and ensured customer satisfaction
- Oversaw scheduling, operations, and compliance
Server
East Ridge Retirement Village
05.2007 - 01.2011
- Provided attentive care and service to residents
- Assisted with meals and daily needs
Education
Bachelor of Science - Accounting
Franklin University
Associate of Arts - Accounting
Columbus State Community College
Associate Degree - Medical Assistance
City College, Miami
High School Diploma - undefined
Southwest Miami Senior High
Skills
- Passenger Safety & FAA Compliance
- In-Flight Service Excellence
- Emergency Procedures & Crowd Management
- Conflict Resolution & Problem Solving
- Travel Booking (Flights, Hotels, Cars)
- Customer Experience & Retention
- Team Leadership & Communication
- Microsoft Office (Word, Excel, PowerPoint)
Certification
- Certified Food Handler
- Co-Founder, Columbus Black Restaurant Co-Op
Additional Experience
- Project Leader – Ena’s Caribbean Kitchen (Business Development & Operations)
- Accounts Payable / Bookkeeping Clerk
- Call Center Representative – Huntington National Bank
Timeline
Travel Consultant
American Express
06.2024 - 08.2025
Flight Attendant
Spirit Airlines
11.2016 - 05.2026
Dining Manager
East Ridge Retirement Village
01.2011 - 11.2016
Server
East Ridge Retirement Village
05.2007 - 01.2011
Bachelor of Science - Accounting
Franklin University
Associate of Arts - Accounting
Columbus State Community College
Associate Degree - Medical Assistance
City College, Miami
High School Diploma - undefined
Southwest Miami Senior High