Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Languages
Timeline
Generic

Bruce Dhara

Boston,MA

Summary

Strategic Cloud & AI Leader with over a decade of proven success in building and scaling high-performing technology businesses across enterprise environments. Most recently at Myriad360, I launched the Cloud & AI practice from the ground up—transforming it into a multimillion-dollar revenue engine in under two years. I led go-to-market strategy, built service offerings across Microsoft 365, Azure, and Generative AI, and drove high-value digital transformation for Fortune 1000 clients. Previously at Insight, I was a key force behind the growth of the company’s AI and Modern Apps services, advancing from post-acquisition delivery leadership into a pivotal role that generated $20M+ in services revenue. I architected and delivered MLOps, Conversational AI, and Cloud-native solutions across regulated industries, while managing executive stakeholder alignment, innovation strategy, and global delivery teams. Recognized for building C-suite trust, scaling global teams, and driving measurable business outcomes, I bring the rare combination of technical depth, strategic vision, and operational excellence that accelerates enterprise growth and AI maturity.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Vice President, Cloud & AI

Myriad360
05.2023 - Current
  • At Myriad360, I was brought in to build the Cloud & AI business from the ground up, launching net-new service lines across Microsoft 365, Azure, and GenAI.
  • In under two years, I successfully scaled the practice into a multimillion-dollar revenue stream, securing marquee enterprise clients, developing packaged service offerings, and establishing Myriad360 as a recognized Microsoft partner.
  • I led with a strong focus on business impact—bridging technical excellence with executive-level strategy, while driving GTM, delivery, and operational scale.
  • Spearheaded the launch of Myriad360’s AI & Cloud business unit, generating $4.2M in net-new services revenue within the first 18 months.
  • Created packaged service offerings for Microsoft Copilot enablement and Azure OpenAI implementations, achieving 120% YoY growth in AI-related engagements.
  • Drove AI-led cloud cost optimization for multiple Fortune 1000 clients, saving a cumulative $12M+ across Azure and AWS through FinOps and intelligent automation.
  • Led development of a secure AI architecture stack—including RAG, Copilot Studio, and Azure ML—that accelerated client POC timelines by 60%.
  • Designed and operationalized a self-healing automation framework powered by agentic AI, reducing critical incident resolution time by 45%.
  • Productized a multi-modal insight engine (text, image, voice) for executive decision support, reducing time-to-insight from hours to minutes.
  • Delivered strategic AI enablement across regulated industries (financial services, healthcare, retail), ensuring compliance with evolving AI governance and data privacy standards.
  • Developed executive AI roadmaps for C-suite clients, aligning GenAI investments to measurable business outcomes such as revenue growth, CX improvement, and cost efficiency.
  • Positioned Myriad360 as a Microsoft-recognized Copilot and Azure AI partner, contributing to multi-million-dollar partner incentives and priority GTM placement.

Senior Manager, Global Delivery – Platforms, Data & AI, Modern Apps

Insight
06.2014 - 04.2023
  • As a strategic innovation leader at Insight, I led large-scale AI, Cloud, and Automation initiatives across Fortune 1000 clients—managing executive stakeholder alignment, securing budget approvals, and delivering measurable business transformation.
  • My journey began at En Pointe Technologies, where I played a key role in expanding services delivery.
  • Following En Pointe’s acquisition by PCM, and later PCM’s acquisition by Insight, I was consistently recognized for my impact, entrusted with growing delivery teams, scaling business units, and leading high-visibility client-facing initiatives that helped shape Insight’s modern services portfolio.
  • Led multimillion-dollar client engagements, directly managing executive communications and securing project funding through compelling business cases aligned to strategic objectives.
  • Built strong C-level relationships across client organizations, acting as a trusted advisor and aligning advanced technology roadmaps with board-level business priorities.
  • Partnered with Microsoft to co-develop scalable AI and analytics solutions, earning AI Inner Circle recognition and increasing Insight’s AI services revenue by 22% YoY.
  • Delivered structured innovation programs, combining design thinking, strategic vision, and technical depth to help clients unlock growth, efficiency, and competitive advantage.
  • Built and scaled Insight’s Azure ML and MLOps services, deploying over 120 models across key verticals including retail, finance, and healthcare.
  • Deployed Conversational AI and automation frameworks handling over 25M interactions annually, improving customer experience metrics and operational KPIs.
  • Developed and led a 100+ person Cloud & AI team, nurturing cross-functional collaboration, internal IP creation, and a culture of innovation.
  • Hired, structured, and scaled global delivery teams, establishing repeatable delivery models and consistently exceeding client satisfaction and margin targets.

Microsoft Practice Manager

NTT Data Corporation
Greater Boston
07.2008 - 05.2013
  • I joined NTT Data through acquisitions from NetNumina to Keane, and was retained to scale Microsoft-based solutions and services globally.
  • As a recognized technology leader, I led enterprise-grade app development and digital transformation projects, including one of the world’s largest public transport ticketing systems.
  • I also delivered award-winning multilingual platforms for global brands like Ferrari, Kempinski, and Lutron.
  • Led global teams of developers, architects, and engineers to deliver scalable Microsoft-based cloud and web solutions.
  • Built and managed executive-level client relationships, aligning delivery with business outcomes and securing follow-on engagements.
  • Acted as the primary bridge between NTT Data and enterprise clients, ensuring seamless cross-functional execution across teams and geographies.
  • Scaled Microsoft solution offerings by identifying growth areas, building technical delivery frameworks, and contributing to sales pursuits.
  • Delivered multilingual, cloud-optimized applications with localized UI/UX for global brands, showcasing innovation and precision at scale.
  • Oversaw delivery KPIs including budgets, timelines, and resource allocations across multi-year enterprise contracts.
  • Designed SharePoint solutions and other collaborative tools to meet critical stakeholder needs in both public and private sector environments.

Senior Software Engineer

Microsoft
03.2003 - 06.2008
  • As a Senior Software Engineer at Microsoft, I led the development of enterprise-grade web applications, combining strong front-end and back-end capabilities with early cloud and automation practices.
  • I collaborated across globally distributed teams to deliver scalable, high-performance solutions for business-critical platforms.
  • Designed, developed, and deployed custom web-based applications using technologies such as .NET, HTML, CSS, JavaScript, and SQL Server.
  • Collaborated with clients, stakeholders, and engineering teams to align technical solutions with business objectives.
  • Partnered cross-functionally with designers, PMs, and global developers to ensure delivery of intuitive and reliable applications.
  • Led performance optimization and scalability efforts, ensuring applications met enterprise standards for uptime and responsiveness.
  • Authored and maintained comprehensive technical documentation including design specs and operational manuals.
  • Participated in code reviews and mentored junior developers to uphold engineering quality and team growth.
  • Provided ongoing support, maintenance, and troubleshooting of deployed Microsoft solutions.
  • Stayed ahead of evolving development trends and continuously integrated new features from the Microsoft ecosystem into enterprise solutions.

Education

Master of Science - Computer Science

JAIN COLLEGE OF ENGINEERING
India

Skills

  • Cloud computing and AI
  • Digital transformation
  • MLOps and conversational AI
  • Cloud-native solutions
  • Stakeholder management
  • Innovation strategy
  • Global delivery
  • C-suite relationship management

Affiliations

  • AI & Machine Learning Expert - MIT SLOAN

Certification

  • AI & Machine Learning Expert - MIT SLOAN

Accomplishments

  • AI & ML Expert
  • SharePoint Evangelist

Languages

English
Professional
Hindi
Professional

Timeline

Vice President, Cloud & AI

Myriad360
05.2023 - Current

Senior Manager, Global Delivery – Platforms, Data & AI, Modern Apps

Insight
06.2014 - 04.2023

Microsoft Practice Manager

NTT Data Corporation
07.2008 - 05.2013

Senior Software Engineer

Microsoft
03.2003 - 06.2008

Master of Science - Computer Science

JAIN COLLEGE OF ENGINEERING

Similar Profiles

CREATE PROFILE
Bruce Dhara