Bruce Dragt
Summary
Dynamic product leader with a proven track record, driving innovation and strategic partnerships. Expert in product strategy and lifecycle management, achieving significant user engagement and retention improvements. Adept at navigating digital transformation and fostering high-performing teams to deliver exceptional results in competitive markets.
Overview
23
23
years of professional experience
Work History
Managing Director
JPMorgan Chase
02.2024 - Current
- Transformed organization by developing key leaders and transitioning to an outcome-based team model.
- Drove innovation through partnerships, creating an innovation pipeline and value-added services.
- Managed platform modernization initiatives to achieve commercial objectives and enhance client utilizationt.
- Executed programs in reconciliation, operational cash management, and network compliance, achieving record-low exception and risk levels.
Chief Product Officer
Co-op Solutions
01.2018 - 01.2024
- Established product team to enhance scalability and purpose, achieving highest VOE engagement score.
- Migrated clients to core platform components, increasing retention from 67% to 94%.
- Implemented product delivery strategy, driving new product sales to over 50% of total sales.
- Designed listening system that informed integrated planning and innovation for comprehensive company roadmap.
EVP, Product & Marketing
Yapstone
01.2016 - 01.2018
- Unified company and product strategy to develop scalable platform businesses for global marketplaces.
- Directed 100+ technology staff as interim CTO to establish cloud-optimized microservices architecture.
- Created go-to-market strategy that achieved year-over-year revenue growth exceeding 35%.
SVP & General Manager, Global eCommerce
First Data
01.2003 - 01.2016
- Innovated successful products - developed First Data line of terminals, tokenization services, developer integration portals, security services, NFC technologies and surrounding products
- Selected and managed technology projects across Merchant Services globally - project queue of 300+ projects and mix of on-shore and off-shore delivery teams; managed development teams for POS software solutions, including development of cross-vendor software solution
- Identified and facilitated key acquisitions - led selection and pitched to KKR and First Data leadership the acquisition of Clover, which in 2022 accounted for $2.4B of revenue (was nascent at time of acquisition)
- Built GTM for product sales across global distribution partners facilitated new distribution partner sales, sales through distribution partners and sales support; part of sales effort for multiple $100MM+ opportunities that were closed
- Managed distribution, operations and technology partners to meet market needs - grew eCommerce business by 20% yearly from segment that serviced 28% of overall eCommerce market
- Led & transformed key businesses- managed P/L for TeleCheck, TASQ and First Data Global Leasing of $1B+ and 1,000+ employees
- Managed risk and collections with predictive technology developed predictive models to optimize portfolio of $40B in managed risk and $100MM in yearly collections activity
Director of Product Management
i2 Technologies
Vice President, Product
Financial Settlement Matrix
Vice President, Product
Wells Fargo
Education
Bachelor of Arts -
Calvin
Master of Arts -
Calvin
Skills
- Innovation and product strategy
- Strategic partnerships
- Product roadmap management
- Market strategy development
- Digital transformation initiatives
- Mergers and acquisitions
- Business transformation
- Product design expertise
- Pricing optimization
- Sales enablement strategies
- Risk management practices
- Business modeling techniques
- Cost optimization strategies
- Product marketing skills
- Strategic planning capabilities
- Product lifecycle management
- Issued patents (12)
Hobbies and Interests
- Bird & Landscape Photography
- Non Profit Organizations in Children's Health
- Addiction Recovery
- Wildlife Preservation
- Mentorship
Previous Board Memberships
- Bank of America Merchant Services
- Merchant Link
- CU Anytime
Timeline
Managing Director
JPMorgan Chase
02.2024 - Current
Chief Product Officer
Co-op Solutions
01.2018 - 01.2024
EVP, Product & Marketing
Yapstone
01.2016 - 01.2018
SVP & General Manager, Global eCommerce
First Data
01.2003 - 01.2016
Director of Product Management
i2 Technologies
Vice President, Product
Financial Settlement Matrix
Vice President, Product
Wells Fargo
Bachelor of Arts -
Calvin
Master of Arts -
Calvin
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