Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bruce Eckhardt

Bangor,PA

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

22
22
years of professional experience

Work History

Switch Gear Lead Person

ABB
Hackettstown, NJ
01.2005 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of [Number] members while providing exceptional customer service.
  • Supported office business development and customer service.
  • Implemented new working processes to deliver multiple improvements.
  • Worked with colleagues to create prototypes for designs and training materials.

Switch Gear Assembler

Abb
Hackettstown, NJ
01.2000 - 01.2005
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.l
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Set up networks and computers for business and residential customers.
  • Researched and recommended network and data communications hardware and software.
  • Read blueprints and schematics to correctly place equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked with customers to understand needs and provide excellent service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Education

GED -

Warren County Votec
Washington Township, NJ

Skills

  • Performance improvement
  • Staff education and training
  • Complaint resolution
  • Employee Evaluation
  • Daily workflow improvement
  • Technical Support
  • Maintenance and Repair
  • Flexible and Adaptable
  • Decision Making
  • Training and Development

Timeline

Switch Gear Lead Person

ABB
01.2005 - Current

Switch Gear Assembler

Abb
01.2000 - 01.2005

GED -

Warren County Votec
Bruce Eckhardt