Open To Work
Bruce Elliott
Software Test Engineer
Boise,ID
Summary
Detail-oriented Quality Engineer with experience in developing and monitoring inspection strategies to minimize errors and enhance quality. Demonstrated success in project management and team leadership, implementing corrective actions to drive efficiency and continuous improvement.
Overview
29
29
years of professional experience
Work History
SW Quality Engineer
Hewlett-Packard Inc
Boise, Idaho
01.2022 - 05.2026
- Identified issues and bugs using Functional and Integration testing and verification tools.
- Checked software programs for usability, functionality and design issues.
- Oversaw user acceptance testing and reporting to review software use by consumers in real-world scenarios.
- Implemented process improvements to enhance product reliability and performance.
- Collaborated with management to establish testing plans and develop strategies for continuous improvement.
- Planned, implemented and monitored software testing by coordinating with staff and holding test review meetings.
- Monitored project progress and quickly addressed problems to complete testing on schedule.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Documented and tracked software bugs along with findings and resolution techniques to enhance future testing processes.
Integrated System Engineer Lead
Hewlett-Packard Inc
Boise, ID
01.2019 - 01.2020
- Integrated Serviceability Evaluation)
- Led and collaborated with partners and high-level engineers across multiple organizations to develop and execute test scenarios and test executions.
- Managed hardware teardowns and rebuilds, establishing hardware failures for testing failure scenarios.
- Established and Maintained ISE Lab in RDL for testing purposes
- Developed fault injection procedures and defined requirements for firmware serviceability and error code reporting.
- Facilitated weekly and bi-weekly meetings for ISE PMTs to discuss progress.
- Upheld and Coordinated best Practices with Vancouver and HPPK teams
- Completed daily quality assurance duties to provide feedback for improvements.
Workflow Quality Engineer
Hewlett – Packard
01.2015 - 01.2018
- Led planning, requirements gathering, test design, and development of user stories, test cases, and test plans based on new features and historical risks, improving testing coverage and effectiveness
- Worked in partnership with Engineers and Product Managers to create, implement, and improve QA procedures and Process
- Assisted Quality Engineering management and functional managers to implement and develop process and product improvements, enhancing overall quality standards
- Performed an active role in further development and continuous improvement of the quality Management Systems
- Performed data driven testing to check application under different data conditions
- Conducted functional testing, system testing and usability
- Utilized ALM to track change requests and identify defects.
- Managed several projects by identifying and scheduling deliverables and Milestones
- Diagnosed issues and collaborated with teams to deliver high quality solutions\ Products.
SW Applications Engineer
Hewlett- Packard
01.2013 - 01.2015
- Case-management of critical customer escalations of extreme scope and complexity, partnering with tech marketing, R&D and management
- Primary customer interface ensuring a sense of urgency transfers across functional teams to ensure customer satisfaction and business optimization
- Managed named accounts and prioritized cases to provide troubleshooting and bug investigation
- Engaged directly with customers to address inquiries and support needs, fostering strong relationships.
- Managed complex projects to achieve successful outcomes and enhance customer satisfaction.
- Collaborated with tech marketing and R&D to identify root causes and deliver effective solutions.
- Perform customer business analysis and develop solution recommendations to drive improvements
- Utilize technical and business expertise to lead cross function activities that drive continuous growth of the services business.
SW Applications Engineer
Hewlett - Packard Indigo
01.2010 - 01.2013
- Ensured that new and existing customers’ Press and DFE SW solutions were current, operational and effectively integrated into the end users’ press operations
- Delivered troubleshooting and support for HP Indigo Press Software, ensuring optimal performance and user satisfaction
- Performed HP Indigo Press computer and software troubleshooting and upgrades
- Acted as a technical focal point for the Field Support Organization
- Provided remote workflow software troubleshooting, installations, and upgrades
- Executed hardware troubleshooting, installations, and upgrades for HP ProLiant servers
- Coordinated escalations with regional field support personnel and other support tiers to ensure rapid resolution and enhance customer satisfaction
- Documented custom solutions to train support and service teams, improving knowledge transfer and operational efficiency
Senior Technician II, Engineering Support
CW, Hewlett- Packard
01.2001 - 01.2010
- Lead the technical support team responsible for the HP Digital Press Labs
- Managed operational and maintenance tasks to ensure system functionality and reliability.
- Demo lead for all Indigo products for internal & external customers, executive events, and sales force training
- Partnered with SW/HW engineering teams to ensure that all test plans were implemented with accuracy and efficiency according to test procedures
- Executed daily reporting processes through software and hardware troubleshooting, communicating results and issues to cross-functional teams for timely resolution.
Competitive Intelligence Specialist/Engineer Support
CW, Hewlett - Packard
01.1997 - 01.2001
- Researched competitive products, delivering analysis and recommendations to product development, marketing, and R&D. Developed and implemented test plans for competitive peripherals and network products across various operating systems.
- Developed comprehensive research projects that provided critical competitive analysis to support marketing and product development initiatives.
- Enhanced competitive communications to maximize clarity and engagement for diverse audiences.
- Provided software/hardware support for current HP and competitor’s color and monochrome Laserjet and inkjet products
- Evaluated and analyzed the results and presented information to various audiences
- Developed multiple test suites customized for the breadth of workgroup and departmental printers
Education
Bachelor of Science - Health Science & Marketing
Boise State University
Biomechanics, Computer Hardware and Software, Programming, IT Networking, Marketing, Management and Printer Technology Solutions. -
Skills
- Quality Assurance
- Test Plan Development
- Test Management Tools
- Quality Metrics Analysis
- Risk Assessment
- Process Improvement Framework
- Agile Methodologies
- Issue Resolution
- Product Lifecycle Understanding
- Proactive collaboration
- Communication skills
Timeline
SW Quality Engineer
Hewlett-Packard Inc
01.2022 - 05.2026
Integrated System Engineer Lead
Hewlett-Packard Inc
01.2019 - 01.2020
Workflow Quality Engineer
Hewlett – Packard
01.2015 - 01.2018
SW Applications Engineer
Hewlett- Packard
01.2013 - 01.2015
SW Applications Engineer
Hewlett - Packard Indigo
01.2010 - 01.2013
Senior Technician II, Engineering Support
CW, Hewlett- Packard
01.2001 - 01.2010
Competitive Intelligence Specialist/Engineer Support
CW, Hewlett - Packard
01.1997 - 01.2001
Biomechanics, Computer Hardware and Software, Programming, IT Networking, Marketing, Management and Printer Technology Solutions. -
Bachelor of Science - Health Science & Marketing
Boise State University