Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bruce Jones

Pottstown,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

L&J Transportation and Storage
06.2022 - Current
  • Data entry
  • Google Cloud
  • Spread sheets
  • Microsoft Suite
  • Supervised shipping and receiving, distribution and workplace safety.
  • Conducted training sessions for warehouse personnel.
  • Managed inventory and coordinated supply orders.
  • Managed logistics for transporting materials.
  • Managed inbound and outbound shipments efficiently.
  • Verified and signed bills of lading for shipment approval.
  • Initiated logistics truck preparation for product transportation.

Customer Service Associate

Sutherland Healthcare Solutions
10.2019 - 08.2023
  • Data Entry
  • Processed large volumes of data efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues by following guidelines.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Diploma - Arhitecture

Charter High School for Architecture and Design
06.2008

Skills

  • Quality Control
  • Project Management
  • Google Cloud Platform
  • Microsoft Suite
  • Customer service
  • Communications
  • Documentation review
  • Erp

Certification

Certified Forklift Driver

Timeline

Warehouse Supervisor

L&J Transportation and Storage
06.2022 - Current

Customer Service Associate

Sutherland Healthcare Solutions
10.2019 - 08.2023

Diploma - Arhitecture

Charter High School for Architecture and Design

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