Bruce McGowan

• Engaged community members through door-to-door outreach, promoting candidate platforms and campaign initiatives.
• Utilized voter registration systems to ensure accurate data collection and reporting during canvassing efforts.
• Adapted messaging strategies based on audience feedback, improving engagement rates in targeted neighborhoods.
• Collaborated with team members to develop effective canvassing routes, optimizing time management and resource allocation.

• Stationed at a National Retail Big Box Home Improvement Store (Lowe’s). I Generated leads through active engagement with store customers.
• Initiated conversations regarding heating, cooling, air quality enhancements, energy conservation and benefits.
• Actively generated leads for free in-home consultations for system replacement and/or performance tune-ups.
• Assisted customers in securing items for their non-HVAC Home Improvement needs.

• Direct Door-to-Door Sales of Farm Fresh fruits and vegetables to the public. Advocating for and a Passionate Proponent of the Organic Food and Farm to Table Movement.

• As a Contact Center Representative I reported directly to the Contact Center Supervisor and was responsible for handling incoming calls, responding to customers and entering data information into various software applications. I was expected to perform my duties within department guidelines while assisting in meeting team goals and objectives.

• As an Amazon Fulfillment Center Associate (Warehouse Team Member), my duties were to essentially get orders ready for customers relying on Amazon's services. In doing so on a daily basis working from an Amazon warehouse, I engaged in selecting and packing orders to be shipped to customers.

• Assisted IHSS Recipients and Providers with basic technical issues with various devices used to connect to their IHSS Website accounts. Also assisted both with issues relating to setting up respective accounts, including timesheet submission and verification.

• Provided callers with an unbiased presentation of programs to assist them with application and eligibility requirements and program questions.
• Accesses, reads, interprets, and performs some updates to customers data elements in various on-line systems.
• Provides information to the applicant explaining the eligibility determination process.
• Performs accurately all data entry functions with and without the use of imaged documents to reflect customer activity/transactions.
• Answers customer questions with proper usage of client approved scripts.
• Assists callers in problem resolution as needed.
• Assists customers in the enrollment processes.
• Responds to customer phone inquiries in a prompt, courteous, professional and concise manner.
• Documents all customer encounters in appropriate databases.
• Regularly utilizes Microsoft, Outlook, with Salesforce, Solix, and AWS databases to perform essential tasks.
• Performed other duties as assigned by management.

• Intake Reservations Agent receiving incoming calls from customers looking to make camping/other reservations at State/Federal/National Parks.

although I completed two years of College Education