Bruce Mitchell
Dothan
Summary
Dynamic and adaptable professional with a robust background in leadership, financial operations, and technology support. Expertise in managing teams, overseeing complex processes, and ensuring accuracy, compliance, and security within fast-paced environments. Combines a people-centric leadership style with strong analytical financial oversight and practical technical problem-solving skills to drive organizational success. Committed to fostering collaboration and innovation while delivering results that align with strategic goals.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
1st Franklin Financial
Dothan, AL
04.2026 - Current
- Managed customer service initiatives, improving client satisfaction and retention rates.
- Analyzed financial reports to identify trends and opportunities for growth.
- Collaborated with management on strategic planning to achieve branch goals.
- Oversaw loan processing workflows, ensuring accuracy and efficiency in documentation.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Branch Manager
Tower Loan
Dothan, AL
01.2020 - 01.2026
- Directed team of 8 in daily operations ensuring optimal performance and accuracy.
- Oversee office resources including loan payments, bank transactions, and customer accounts.
- Developed training programs to enhance employee performance and service quality.
- Ensure proper recordkeeping and implementation of financial and data security measures.
- Perform endpoint-level IT troubleshooting including network, device, and software issues.
- Provide excellent customer service, including de-escalation and problem resolution as needed.
Assistant Accountant
Mitchell Painting
Dothan, AL
05.2017 - 10.2020
- Handled tax documentation and financial processes.
- Maintained licensing compliance and vendor documentation.
- Collaborated with contractors to ensure work standards and records accuracy.
- Performed general bookkeeping and record organization.
- Provided basic IT troubleshooting and support for office systems.
Customer Sales Representative
Afni Customer Services
Opelika, AL
08.2016 - 05.2017
- Assisted customers in making informed purchasing decisions and service selections.
- Met sales quotas while maintaining high customer satisfaction and positive feedback.
- Handled over 100 customer interactions daily with professional communication.
- Provided over-the-phone and chat troubleshooting for technical device issues.
Supervisor
BurgerFi
Opelika, AL
08.2015 - 08.2016
- Supervised daily operations to ensure high-quality service and adherence to company standards.
- Trained and mentored team members on customer service protocols and food safety regulations.
- Streamlined workflow processes, enhancing efficiency during peak hours and reducing wait times.
- Conducted regular inventory assessments, optimizing stock levels and minimizing waste management issues.
- Managed daily cash counting, deposit documentation, and bank deposit deliveries
Education
Coursework - Computer Science
Southern Union Community College
Opelika, ALHonors Diploma - undefined
Emmanuel Christian Academy
Dothan, AL05-2015
Skills
- Customer Service
- Management Experience
- IT Troubleshooting
- Accounting
- Data Security
- Documentation
- Operations Oversight
- Banking
- Operations management
- Business development
- Team development
- Compliance management
Timeline
Assistant Branch Manager
1st Franklin Financial
04.2026 - Current
Branch Manager
Tower Loan
01.2020 - 01.2026
Assistant Accountant
Mitchell Painting
05.2017 - 10.2020
Customer Sales Representative
Afni Customer Services
08.2016 - 05.2017
Supervisor
BurgerFi
08.2015 - 08.2016
Honors Diploma - undefined
Emmanuel Christian Academy
Coursework - Computer Science
Southern Union Community College