Bruce Onaiwu
Rosenberg,TX
Summary
Multi-talented and Task consistently rewarded for success in planning and operational improvements. (New Store Openings) Experience in policy development and staff management procedures positively impacting overall morale and productivity. Have worked for Target for 17 years from 1997-2014 in all executive roles and as a General Manger, through promotions. In Addition, I have excelled in my Career and have Worked for Ross as A Market Manager/ District Manager, and Currently at Pilot Flying J As Region Manager developing and building Store Leaders. I am an Experienced Executive manager with over 23 years of experience in Retail recruitment, Human Resources and sales. Excellent reputation for resolving problems, improving customer and team satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Region Manager
Pilot Flying J
03.2020 - Current
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Reduced waste by 30% and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Drove Sales profitability by 32%
- Improved Net Operating Cost By 22%
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Analyzed and interpreted store trends with systems to facilitate planning
- Oversaw, trained and encouraged [Number] employees, promoting culture of efficiency and performance
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Trained and supervised all new associates in grocery, produce and administrative departments
- Reported to divisional manager regarding all stores and trained new hires for diverse jobs and kept employees up to date through frequent meetings
- Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans
- Managed, hired and developed top talent to strengthen workflow and productivity
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budgets.
- Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
Market Manager/District Manager
Ross/ Stores Inc.
07.2014 - 03.2020
- Improved sales goals by 44% and met service targets by cultivating and securing new customer relationships.
- Coached sales team members in effective selling strategies and closing techniques.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Analyzed and interpreted store trends with systems to facilitate planning
- Oversaw, trained and encouraged [Number] employees, promoting culture of efficiency and performance
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Trained and supervised all new associates in grocery, produce and administrative departments
- Reported to Regional management regarding all stores, training in new hires for diverse jobs and keeping employees up to date through frequent meetings
- Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans
- Managed, hired and developed top talent to strengthen workflow and productivity
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budgets
- Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
General Manager
Target
01.2009 - 06.2014
- Developed and implemented strategies to increase sales and profitability by 38%.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns
- Analyzed and interpreted store trends with systems to facilitate planning
- Oversaw, trained and encouraged employees, promoting culture of efficiency and performance
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Trained and supervised all new associates in grocery, produce and administrative departments
- Reported to district management regarding all store and staff issues, financial goals and sales
- Trained new hires for diverse jobs and kept employees up to date through frequent meetings
- Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans
- Managed, hired and developed top talent to strengthen workflow and productivity
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budgets.
- Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Logistics Executive / Store Op's
Target
05.2005 - 06.2009
- Reduced acquisition costs by combining new facilities and inventory in addition to consolidating companies to use one single operating platform
- Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery
- Promoted diligence and culture of safety for drivers and warehouse operations
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving
- Organized and maintained correct inventory levels to drive the highest turns possible on inventory
- Analyzed metrics and financial data to formulate proactive and reactive plans to maintain profitability and growth
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime
- Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing
- Increased distribution points within markets by analyzing sales numbers and delivery costs to drive savings
- Developed and managed daily operating procedures for drivers and warehouse employees
- Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies
- Oversaw logistics operations including purchasing, supply chain, vendor pricing, inventory management, stock distribution and integration of new acquisitions
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
Salesfloor Executive Manager
Target
06.2003 - 08.2005
- Received training and certification from brand to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Monitored social media and online sources for industry trends
- Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Worked with customers to understand requirements and provide exceptional service
- Developed team communications and information for meetings
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
- Worked with supervisors to resolve problems, improve operations and provide exceptional customer service
- Saved by researching and implementing cost-saving initiatives and creating fresh new approaches to longstanding problems
- Coordinated efforts of 200 plus team members engaged in new store project for solution development to hurdles to produce service for delivery
- Supervised 6 supervisors in providing excellent customer service to callers requiring assistance for all and any issues
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Human Resources Manager
Target
06.2001 - 06.2003
- Liaised between multiple business divisions to improve communications
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
- Structured compensation and benefits according to market conditions and budget demands
- Assessed and improved compensation packages to attract highly qualified applicants for organizational vacancies
- Created and implemented initiatives to improve employee engagement
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability
- Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances
- Forecast expected personnel demands and developed forward-thinking approaches to achieve objectives
- Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees
- Reduced process lags by accurately managing confidential records for staff members
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
- Coordinated with senior leadership and handled all managerial needs by implementing and solutions into business strategies
- Created organizational filing systems for records and correspondence
- Boosted customer satisfaction ratings by resolving issues for speedy resolution
- Recruited top talent to maximize profitability
- Developed succession plans and promotion paths for all staff
- Evaluated effectiveness of training programs provided strategic recommendations for improvements to upper management
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
- Improved productivity initiatives while coordinating itineraries and scheduling appointments
- Discovered and resolved complex issues that affected management and business decisions
- Ensured that all benefit program administration tasks were smooth-running
- Enhanced staff knowledge and awareness of drug abuse and prevention programs
- Collaborated with legal and compliance teams to review paperwork, intake feedback and ensure viability of available information for new training processes
- Directed job fairs to bring in local talent for long term and seasonal positions
- Researched and selected employee benefits plans
- Developed strategy for recruitment and hiring
- Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees
- Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies
- Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives
- Conducted company-wide town hall meetings to convey updates
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing
- Built external tools to automate program operations and ensure user-friendly implementation and created and implemented payroll and letter delivery processes
- Assessed client feedback and delivered information to management for corrective action
- Streamlined HR efficiencies and coordinated new hire orientations while providing onboarding and training for new employees
- Automated office operations while managing client correspondence, record tracking and data communications
- Controlled workmen's compensation claims by eliminating unnecessary fillings and streamlining processes
- Instructed senior leaders on appropriate employee corrective steps
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Improved team morale by resolving inquiries on new hire initiatives and employee workforce matters
- Utilized system to convert all payroll and benefit programs
- Managed employees to reduce workflow stoppage and ensure project completion
- Elevated new business opportunities while implementing effective networking strategies
- Worked as an effective team member while contributing to local and regional HR projects
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
- Expanded operational bases and increased revenues while developing and integrating efficient business plans
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents
- Implemented training programs for new and existing employees
- Reduced process gaps while supervising employees to ensure optimal productivity
- Retained 100% protocol on management tools and procedural accuracy
- Served as representative in various civic and community functions to further enhance the company image and develop additional business.
Guest Service executive Manager
Target
06.2001 - 06.2003
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data
- Manage up to 1000 plus calls and up to scheduled appointments daily to gather information to initiate claims process
- Merchandise and pricing
- Documented all customer inquiries and comments thoroughly and quickly
- Coordinated between the billing department and customers to resolve problems
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Followed merchandising guidelines to present visually appealing displays
- Maintained a strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Scored in the top 98% of employees for success
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Welcomed customers into the store and helped locate items
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Worked with the management team to implement proper division of responsibilities
- Referred unresolved customer grievances to designated departments for further investigation
- Assisted in preparation, distribution, and storage of pharmaceuticals
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers' needs
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Determine customer needs by asking relevant questions and listening actively to responses
- Educated customers about the brand to incite excitement about the company's mission and values
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations
- Actively pursued personal learning and development opportunities
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.
Executive Food Manager
Target
01.1999 - 06.2001
- Orchestrated positive customer experiences at all stages by overseeing every area of operations
- Oversaw food preparation and monitored safety protocols
- Trained staff in proper cooking procedures as well as safety regulations and productivity strategies
- Maximized quality assurance by completing frequent checks of line
- Purchased food and cultivated strong vendor relationships
- Motivated staff to perform at peak efficiency and quality
- Helped general management develop prices based on inventory costs and portion sizes
- Maintained Store cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Bachelor of Business - Management
University of Houston - Downtown
Houston, TX01.2003
Skills
- Executive leadership
- Managerial finance
- Communication
- Adaptability
- Collaboration
- HR-Maritime
- HR-IS
- Team development
- Accountability
- Drive results
- Drive change
- Business management
- Problem solving
- Business execution
- Conflict resolution
- Critical thinking
- Project management
- Logistics
- Finance
- Prioritizing
- Cross-functional Team Coordination
- Financial Analysis
- Supply Chain Management
- Quality Assurance
- Brand Management
- Business Development
- Financial Management
- Business Planning
- Employee Coaching and Mentoring
Websites
Timeline
Region Manager
Pilot Flying J
03.2020 - Current
Market Manager/District Manager
Ross/ Stores Inc.
07.2014 - 03.2020
General Manager
Target
01.2009 - 06.2014
Logistics Executive / Store Op's
Target
05.2005 - 06.2009
Salesfloor Executive Manager
Target
06.2003 - 08.2005
Human Resources Manager
Target
06.2001 - 06.2003
Guest Service executive Manager
Target
06.2001 - 06.2003
Executive Food Manager
Target
01.1999 - 06.2001
Bachelor of Business - Management
University of Houston - Downtown