Bruce Redd

Analyzed Walgreens' existing technology infrastructure and processes to identify areas for improvement in its prescription fulfillment. Provided strategic recommendations based on industry best practices.

• Coordinated enterprise-wide efforts to streamline the pharmacy fulfillment process, resulting in an increase from 2 distribution to 20 centers across the US.
• Gathered requirements from various stakeholders (Product, Legal, IT, & Operations) and translated them into actionable plans for the pharmacy product team i.e uniformed labeling, localized distribution centers, standardized in-store inventory shelf-life, automated prescription notification
• Managed stakeholder relationships effectively to ensure alignment with project goals and maintain regulatory compliance throughout the development phase.
• Authored comprehensive Product Requirement Documents (PRDs), providing clear guidance for the pharmacy product team and ensuring alignment with business objectives.

RTX Corporation | Product Owner

Spearheaded a product team at RTX Corporation focused on developing a robust reporting solution for the Executive Committee, orchestrating an aggregation of data from diverse organizational sources. Designed to empower users to swiftly and securely generate insightful reports, enhancing decision-making across various business scenarios.

• Led data discovery efforts encompassing identification, verification, mapping, and aggregation processes to ensure the integrity and relevance of sourced data.
• Created a document for the Project Management Office (PMO) and Business Office by facilitating comprehensive business requirements gathering sessions, ensuring alignment between technical solutions and organizational objectives.
• Orchestrated end-user dashboard storyboarding initiatives to help users understand and retain information better.

AT&T | Business Analytics Analyst, Cloud Infrastructure Team

Contributed to AT&T's cloud migration endeavors, aiding in the seamless transition of applications from on-site servers to cloud-based infrastructure.

• Formulated and delivered detailed weekly reports for Vice Presidents, outlining monthly usage and cost for individual virtual machines, facilitating informed decision-making at the executive level.

Technical Product Owner, Cricket Wireless Digital Content Team

In my role as the TPO (Technical Product Owner), I championed a new enhancement idea proposed by my Product Owner (PO) and navigated it through all phases of product management, adhering to SAFe (Scaled Agile Framework) principles and best practices.

• Collaborating closely with Business to understand its vision and requirements for all enhancements.
• Leading Ideation and Refinement processes to ensure alignment with strategic goals and customer needs.
• Engaging with cross-functional teams throughout the development lifecycle, to proactively foster collaboration and communication.
• Implementing SAFe principles and practices to prioritize features, plan iterations, and manage dependencies effectively.
• Overseeing the execution of the enhancement, from initial concept to delivery and validation.
• Continuously evaluated the progress, gathered feedback, and made adjustments as necessary to optimize outcomes.

• Directed the comprehensive product development lifecycle for the Virtual Terminal product suite, which represented 27% of MeS' processing revenues.
• Functioned as the subject matter expert (SME) for internal and external product communication channels.
• Developed and communicated a 5-year product vision and strategy, incorporating the introduction of new functionalities, compliance adherence, and optimization of my product suite.
• Evaluated and recommended optimal strategies, including internal development, acquisition, or partnerships.
• Implemented robust Key Performance Indicators (KPIs) to gauge product success and performance, achieving forecasted results such as an 8% churn rate, a 25% increase in Level 2 revenue, and a 20% reduction in support costs.
• Formulated and executed Implementation and Migration Plans, successfully retiring one platform while seamlessly migrating the install-base to another, thus minimizing disruption and maximizing operational efficiency.

Led strategy, implementation, and feature enhancements for three pivotal functions within SunTrust's Online Banking Solution: Secure Messaging (eGain Mail), Email Notifications/Alerts, and Live Person Service Chat.

Live Person Service Chat:

• Successfully deployed Service Chat functionality within SunTrust.com's authenticated space.
• Directed the product throughout its life cycle, from conceptualization to post-deployment analysis.
• Crafted business cases and delivered presentations to the executive team.
• Facilitated collaboration with Development, Marketing, Live Person, and Channel Operations teams.
• Spearheaded Customer Acceptance Testing (CAT), validation processes, and post-deployment analysis.
• Achieved an average 16% increase in conversion rates and a notable 23% reduction in email support inquiries.

Email Notifications/Alerts:

• Implemented Omniture tagging, hyperlinks, and dynamic fields to enhance functionality.
• Overhauled and optimized all automated email notifications for online banking customers.
• Delivered a significant 60% improvement in self-service account balance inquiries.

Oversaw (2) solutions within the First Data Global Gateway Product Suite - Virtual Terminal and Web Service API. My primary role was to ensure these ecommerce solutions met the needs of businesses and financial institutions by providing secure, efficient, and cost-effective credit card transaction processing capabilities.

• Virtual Terminal - created a user-friendly interface for businesses to manually enter credit card transactions securely over the internet. This involved overseeing the design and implementation of features, PCI compliance measures, and customizable reporting tools.
• Web Service API solution - maintained a robust API which allowed businesses to integrate credit card transaction processing directly into their existing ecommerce platforms. Also wrote comprehensive documentation and provided support resources for developers and sales teams.
• Launched successful products by conducting thorough market research and identifying customer needs
• Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates