Erika Castro Hernandez

• Led end-to-end project delivery for DoD IT initiatives, ensuring scope, timeline, and budget alignment
• Created and managed a centralized technical documentation repository, improving resource accessibility
• Coordinated with engineers to produce accurate documentation for ATO approvals
• Delivered presentations that enhanced communication and alignment across departments
• Analyzed user needs and tailored documentation for usability and effectiveness
• Collaborated with stakeholders to define project scope, goals, deliverables, resources required, budget constraints, timelines, risks mitigation strategies while ensuring successful execution from start to finish.
• Served as a trusted advisor for senior leadership on technological advancements and trends, contributing to the organization''s long-term success through informed decision making.

• Developed SharePoint sites and resolved complex Jira issues as client Account Manager
• Identified risks and created mitigation plans, reducing project delays
• Standardized project workflows, improving clarity and accountability
• Supported SOP development and collaborated across teams for improved documentation
• Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
• Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.

• Provided IT support and resolved system issues, increasing user satisfaction
• Improved project communication through clear reporting and deliverable tracking
• Spearheaded IT system assessments that enhanced operational reliability
• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.

• Conducted risk data cleanup and closed POA&Ms, improving cybersecurity readiness
• Collaborated on ISSO documentation in compliance with NIST SP 800-53A
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

(Expected May 2025)