Bruce Roberts
Levittown,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Residential Home Inspector
New Jersey Manufacturers Insurance
09.2013 - 05.2024
- Maintain high ethical standards by providing unbiased assessments of a home's condition.
- Provide detailed exterior measurements and photographs of residential homes providing square footage.
- Identify liability concerns and provide photographic documentation
- Schedule and conduct interior inspections detailing materials used in construction of homes being insured for over 1 million dollars.
- Calculate replacement cost analysis reports for homes being insured for over 1 million dollars
- Verify any required repairs have been completed.
Division Administrator
New Jersey Manufacturers Insurance
09.2010 - 09.2013
- Evaluated staff performance regularly to identify opportunities for growth or skills enhancement through targeted professional development initiatives.
- Established clear lines of accountability amongst staff members to promote a sense of ownership over their respective job functions.
- Maintained accurate records of division activities while ensuring compliance with relevant policies and regulations.
- Boosted employee morale and productivity through effective communication, regular feedback, and team-building activities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved internal communications by fostering an open-door policy that encouraged dialogue between supervisors about daily operations, concerns, or suggestions regarding improvements needed within the division''s workflow processes.
Assistant Division Administrator
New Jersey Manufacturers Insurance
06.2008 - 08.2010
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw the timely completion of projects through proactive monitoring, tracking progress, and addressing potential bottlenecks.
- Maintained accurate records of division activities while ensuring compliance with relevant policies and regulations.
Staff Supervisor
New Jersey Manufacturers Insurance
07.2007 - 06.2008
- Oversee Call Center activities including the supervision of personnel, workflow of assigned employees, phone traffic and staffing requirements.
- Coordinate and communicate necessary advisements regarding underwriting and procedural issues as well as company matters that may impact Call Center Staff.
- Execute and assist with formal and informal employee evaluations, communicating standards and evaluating performance, while encouraging and guiding both supervisors and staff to reach their fullest potential.
- Evaluate, recommend and implement improvements to underwriting and workflow processes.
Personal Lines Supervisor
New Jersey Manufacturers Insurance
11.2000 - 06.2007
- Manage daily workflow of the department, prioritizing tasks to meet deadlines and ensure optimal efficiency.
- Consistently exercise sound judgement when handling complex underwriting issues and personnel related matters.
- Evaluate employee performance regularly, providing constructive feedback to foster continuous improvement within the department.
- Appropriately appraise the quality of customer service provided by staff members by conducting phone call evaluations.
Personal Lines Underwriter
New Jersey Manufacturers Insurance
02.2000 - 10.2000
- Conducted comprehensive risk assessments, effectively minimizing potential losses for the company.
- Applied knowledge of standard criteria to approve or reject applications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Personal Lines Representative
New Jersey Manufacturers Insurance
08.1995 - 01.2000
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.
- Developed a comprehensive understanding of personal lines insurance products, enabling accurate policy recommendations for diverse clientele.
- Supported team members during peak periods or absences, demonstrating adaptability and commitment to collective success.
- Resolved client issues efficiently, maintaining a high level of professionalism and empathy throughout the process.
Education
Associate of Arts -
Burlington County Community College
Pemberton, NJBachelor of Arts -
Rutgers University
Camden, NJSkills
- Professional written and verbal communication
- Attention to Detail
- Critical Thinking
- Staff Management
- Performance Evaluations
- Meeting facilitation
- Underwriting guidelines
- Data Interpretation
- Processes and procedures
Certification
- NJ Insurance Producer License - 1995 - Present
- PA Insurance Producer License - 2007 - Present
- Insurance Institute of America - Program in Supervisory Management - January 2002
- Rutgers Center for Management Development - Performance Management Program - June 2011
Timeline
Residential Home Inspector
New Jersey Manufacturers Insurance
09.2013 - 05.2024
Division Administrator
New Jersey Manufacturers Insurance
09.2010 - 09.2013
Assistant Division Administrator
New Jersey Manufacturers Insurance
06.2008 - 08.2010
Staff Supervisor
New Jersey Manufacturers Insurance
07.2007 - 06.2008
Personal Lines Supervisor
New Jersey Manufacturers Insurance
11.2000 - 06.2007
Personal Lines Underwriter
New Jersey Manufacturers Insurance
02.2000 - 10.2000
Personal Lines Representative
New Jersey Manufacturers Insurance
08.1995 - 01.2000
Associate of Arts -
Burlington County Community College
Bachelor of Arts -
Rutgers University
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