Bruce Shepard
Unified Government of Athens-Clarke County
Athens,GA
1
Certification
2027
years of professional experience
Highly professional field service expert bringing valuable experience in overseeing service operations and optimizing team performance in Construction fields. Committed to fostering collaborative environment and consistently meeting client expectations. Recognized for adaptable problem-solving abilities and strong leadership acumen.
Quality-focused Superintendent offering 36 years of field experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, external and customer relationships for maximum effectiveness.
Work History
Field Services Supervisor
3 Months- Supervise, train and support the Field Service Technicians during Water Business Office daily operations including, providing new water services, disconnections, service moves, reading and shut off for multiple situations. We provide reading and re-reading services pre and post repair or line breaks. We provide support services in the field for the WBO billing and customer service departments as needed to ensure timely water services as well as responding to issues and customer concerns throughout Athens-Clarke County.
- Employees Supervised:6
- Supervised field service operations ensuring compliance with safety regulations and operational standards.
- Coordinated maintenance schedules to enhance equipment reliability and reduce downtime.
- Trained and mentored staff on best practices for field service procedures and customer interactions.
- Monitored performance metrics to identify areas for improvement within field service teams.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Led team of up to 6 service technicians in field activities.
- Checked safety practices and integrity of PPE.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
- Organized ongoing maintenance schedules to boost system performance.
- Utilized proper tools and materials to adhere to safety guidelines.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Equipment Operator II (Vacuum Truck Operator)
5 Months- Inspect Curbs and Gutters, Catch Basins, Cross Drains and Driveway Pipes for obstructions and general condition as well as responding to flooding issues and drainage related services. I was also tasked with Utility location hydro-digging to locate underground utilities ahead of open trench digging to ensure safety to crews, the public and the underground utility infrastructure system.
- Employees Supervised:1-4
- Operated heavy machinery for construction and maintenance projects, ensuring safe and efficient operations.
- Conducted routine inspections on equipment, identifying potential issues and facilitating timely repairs.
- Collaborated with team members to complete tasks according to project timelines and specifications.
- Maintained accurate logs of equipment usage and maintenance activities for compliance purposes.
- Enforced safety regulations, promoting a culture of safety among crew members during daily operations.
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Drove vehicles to and from work sites and maintained clean driving record.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Increased equipment efficiency by performing regular maintenance and timely repairs.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
- Maintained accurate records of equipment performance and service history for future reference and analysis.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
- Operated specialized attachments to complete tasks efficiently.
Construction Inspector Tech 1
1 Year 3 Months- Observe, interact and inspect Georgia State Department of Transportation projects with multiple contractors to ensure State contract guideline compliance in construction practices and material qualities. Review time and material tickets for accuracy and administrative compliance before approving. Material testing for concrete and asphalt mixes as well as density of grades and sub-grade materials. Completed GDOT CERTIFICATION in Erosion Control for Federal and State compliance. (blue card & green card.) Current on certification dates, Worksite Erosion Control Supervisor (Certification) GDOT certificates for Project Management, Construction Inspector, Bridges: Construction Engineering Inspection Training, Aerial Drone for Bridge Inspections, AASHTOWare Construction Inspector, TrnsPort Site Manager: Construction Inspector and Workflow training. GDOT safety and WORKSITE SAFE PRACTICES certificates, AASHTOWare OMAT Technician, Safely operate and maintain my issued GDOT vehicle. (Ford F-150) Daily time and production reports as well as weekly and monthly inspection documents.
- Employees Supervised:2
- Inspected construction sites to ensure compliance with safety regulations and building codes.
- Reviewed project plans and specifications to identify potential issues or discrepancies.
- Documented findings in inspection reports, detailing compliance and non-compliance issues.
- Collaborated with contractors to address deficiencies and improve project outcomes.
- Conducted regular site visits to monitor progress and adherence to timelines.
- Assisted in the development of quality control procedures for ongoing projects.
- Provided guidance on best practices for materials usage and construction methods.
- Trained junior inspectors on safety protocols and inspection techniques.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Assisted project managers in developing comprehensive inspection schedules that aligned with overall project timelines.
- Enhanced project efficiency by maintaining accurate records of all inspection activities and findings.
- Collaborated with construction teams to identify and resolve issues promptly, resulting in minimal delays and cost overruns.
- Evaluated contractor performance during phased inspections, helping ensure consistent quality throughout all stages of a project''s lifecycle.
- Reviewed drawings and assessed construction against plans.
- Prevented costly rework or repair efforts by identifying non-compliant installations early in the construction process.
- Provided valuable support to junior inspectors by sharing knowledge and offering guidance, fostering a collaborative work environment that prioritized professional growth.
- Maximized accuracy in reporting findings through extensive use of digital tools such as tablets, mobile apps, software programs designed specifically for inspectors'' needs.
- Investigated complaints, incidents, and accidents at work sites.
- Reduced safety hazards on construction sites by conducting regular safety audits and making recommendations for improvements.
- Reviewed site permits and licenses of operating contractors.
- Made and submitted reports detailing finding and any actions taken.
- Re-inspected commercial and residential constructions which previously failed inspections.
Owner/Operator
- Direct interstate transportation and logistics operations for general merchandise and specialized freight. Ensure DOT compliance, safety, and efficient routing to meet customer deadlines. Manage vendor contracts, invoicing, and cost control to maintain profitability. Recruit, train, and supervise drivers and support staff, fostering a culture of safety and reliability.
- Employees Supervised: 3
- Supervisor BRUCE SHEPARD , Owner/Operator
Parts & Warranty Manager
- Managed daily parts operations including ordering, inventory, and shipping coordination with domestic and overseas vendors. Oversaw warranty claim reviews, collaborating with technical and service teams to ensure accurate resolutions. Updated and streamlined company warranty policies to improve efficiency and customer satisfaction.
- Employees Supervised:4
- Managed warranty claims process, ensuring timely resolution and compliance with company policies.
- Collaborated with cross-functional teams to identify root causes of product failures and implement corrective actions.
- Developed and maintained warranty tracking systems to streamline reporting and analysis of warranty data.
- Trained staff on warranty procedures, enhancing team knowledge and improving claim processing efficiency.
- Analyzed warranty data trends to inform product quality improvements and reduce future claims.
- Led initiatives to enhance customer satisfaction through effective communication during the warranty process.
- Conducted regular audits of warranty claims to ensure accuracy, compliance, and adherence to company standards.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
- Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
- Streamlined warranty claim processes for increased efficiency and faster resolution times.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Road crewman/Scheduler
- Inspected, repaired, and maintained state roads and bridges. Ensured compliance with safety standards and project timelines.
- Employees Supervised:6
- Operated heavy machinery to assist in road maintenance and construction projects.
- Conducted routine inspections of work zones to ensure safety compliance.
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Assisted in the setup and breakdown of traffic control measures during projects.
- Professionally managed emergency situations, road closures and inclement weather conditions.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Operated various construction equipment and tools.
- Assisted with patching asphalt, installing safety signs and clearing obstructions from drainage ditches.
- Assisted in the training of new crew members, helping them quickly acclimate to their roles and responsibilities.
- Managed inventory effectively, minimizing waste while maintaining adequate stock levels for operations.
- Enhanced team efficiency by streamlining crew tasks and communication.
SERVICE MANAGER
- Supervised technicians and service staff to deliver accurate, timely repairs on powersports equipment. Processed warranty claims with manufacturers, ensuring proper documentation and financial credits. Improved customer satisfaction through efficient scheduling and quality service delivery.
- Employees Supervised:12
- Oversaw daily operations, ensuring efficient workflow and high service standards.
- Managed and trained staff, enhancing team performance and customer satisfaction.
- Implemented process improvements, streamlining service delivery across departments.
- Developed training programs, fostering employee growth and operational efficiency.
- Analyzed customer feedback, driving adjustments to services for enhanced experience.
- Established performance metrics, evaluating staff effectiveness and addressing gaps promptly.
- Collaborated with vendors to ensure quality service parts availability and timely deliveries.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Superintendent
- Supervised all daily operations on a 2.2M dollar civil project government. Daily tasks were scheduling, cost analysis, change orders and inspections as well as weekly meetings with the client and engineers to assure smooth operations on this project. Conducted Production analysis and incorporated findings by Daily Schedule Updating. Directed the work of 22 independent contractors. Established and maintained 12 vendor partnerships.
- Employees Supervised:30
- Managed project schedules to ensure timely completion of construction milestones.
- Coordinated site inspections and ensured compliance with safety regulations and quality standards.
- Oversaw subcontractor performance, ensuring adherence to contractual obligations and project specifications.
- Developed operational plans to optimize resource allocation and enhance productivity on-site.
- Led team meetings to assess project progress and address any challenges promptly and effectively.
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Established successful procedures for day-to-day operations and long-term planning.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Maintained safety onsite and upheld all OSHA regulations.
- Conducted regular site inspections to maintain compliance with industry regulations and standards.
- Enforced rigorous safety procedures during daily operations, creating a safe working environment for all personnel involved in the project''s execution process.
- Established effective quality control measures for consistent delivery of high-quality construction projects.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
- Analyzed reports to identify areas of improvement and implement corrective action.
Owner/Manager, Repair and Service
16 Years 4 Months- In Feb. of 2010 I opened a Race and Performance shop for Motorcycle, ATV, PWC, Boat, Auto and Truck Performance products. Most of my work is done in my off time and at night. We do a lot of custom builds and fitting of special parts and custom tuning. We specialized in European automobiles and motorcycles as well as Asian motorcycles. We performed full restorations as well as day to day services, including routine maintenance and detail/trim repair.
- Employees Supervised:6
- Managed daily operations of racing events, ensuring smooth execution and adherence to safety standards.
- Developed and maintained relationships with sponsors, enhancing brand visibility and support for events.
- Oversaw budgeting for events, ensuring cost-effective use of resources while maximizing revenue opportunities.
- Trained and mentored staff in operational procedures, fostering a collaborative team environment.
- Analyzed event performance data to identify areas for improvement and implement corrective actions.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Combat Marine SNCO
- Military enlistment: Multiple deployments, combat and stateside as well as multiple seaborne deployments as well, both active duty and reserve duty status.
- Employees Supervised:220
Pad Supervisor
- This was a contract (six month) supervisory position with RMT/Wind Connect as a PAD supervisor. Job duties were to meet with land owners and discuss plans for mobilization onto the location, construction of base pads and roadways for equipment and towers, and remediation after the wind towers were installed. Operation of multiple heavy equipment machines, truck and rock orders, fuel and time logs and daily safety meeting sheets and logs. I supervised crews from 6 to 18 men daily and did inventory and supply lists for End of Project reports.
- Employees Supervised:18
- Oversaw daily operations to ensure compliance with safety protocols and efficient workflow.
- Trained new staff on equipment usage and operational procedures to enhance productivity.
- Coordinated scheduling and resource allocation to maximize team efficiency and output.
- Conducted performance evaluations to mentor staff and foster professional development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Foreman to Superintendent
- I was responsible for leading three crews in the Underground Construction Division in Pompano Fl. office. We were the primary vendor for Florida Power & Light and were contracted to install underground duct banks of pipe for power relocation and manhole installations. We also built infrastructure system for multiple municipalities throughout Florida ranging from Water and Sewer to Site Work and Contamination Abatement for chemical and petroleum sites. We listed multiple states and municipalities as clients as well as the US DOD, US DOE and the US DOER.
- Employees Supervised: up to 50
- Supervised daily operations on construction sites, ensuring adherence to safety protocols and project timelines.
- Trained crew members in equipment operation and safety practices, fostering a culture of compliance and efficiency.
- Coordinated material deliveries and resource allocation to optimize workflow and minimize delays.
- Conducted regular inspections of work quality, implementing corrective measures to maintain high standards.
- Led team meetings to discuss project progress, address challenges, and strategize for upcoming tasks.
- Monitored labor productivity and provided feedback to improve performance and enhance team dynamics.
- Collaborated with project managers to ensure alignment with project goals and client expectations.
- Developed training programs for new hires, enhancing skill sets and ensuring operational readiness across teams.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Reviewed project details to specify correct materials and equipment for job sites.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
Assistant Superintendent
- American Engineering and Development I started as an equipment operator and was promoted to Asst. Superintendent. My job entailed dispatching trucks and equipment, releasing and control of supplies, permitting and pre-con meetings. I was also responsible for underground utility location tickets, manpower, payroll and many other general duties.
- Employees Supervised:25-40
- Assisted in coordinating project schedules and resource allocation to ensure timely completion of engineering tasks.
- Supported project managers with documentation, reports, and client communications to enhance operational efficiency.
- Reviewed technical specifications and project proposals for accuracy and compliance with industry standards.
- Facilitated team meetings to discuss project progress, address challenges, and promote collaborative problem-solving.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Facilitated conflict resolution between team members by mediating disputes and fostering open communication channels among the workforce.
- Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.
- Assisted in scheduling inspections for job sites and projects.
- Communicated and documented expectations to subcontractors during weekly meetings.
- Supervised staff by checking work against project expectations.
- Ensured compliance with all federal, state, and local regulations throughout the construction process.
- Remained aware of project costs and notified project team of anticipated exceptions to estimates.
- Conducted thorough site inspections to maintain quality control standards across all aspects of construction projects.
Foreman
- With this company I was supervising crews on demolition jobs in the state of Florida for nine (9) months until that division was discontinued. Many of my duties were the same as with the other duties listed above. Most of the jobs here were government related such as postal facilities, prisons, maintenance yards and offices.
- Employees Supervised:10-15
- Supervised daily operations to ensure compliance with safety standards and project specifications.
- Coordinated material deliveries and scheduling to optimize workflow efficiency on job sites.
- Trained new crew members on equipment usage and safety protocols to enhance team competency.
- Monitored work progress, identifying issues and implementing solutions to maintain project timelines.
- Led team meetings to discuss project updates, addressing concerns and aligning goals for productivity.
- Implemented quality control measures to minimize defects in concrete installations and improve overall results.
- Collaborated with management to develop strategies for resource allocation and maximize labor productivity.
- Evaluated team performance, providing constructive feedback and fostering a culture of continuous improvement.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
- Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
- Successfully mitigated risks associated with complex projects by conducting thorough risk assessments and implementing appropriate contingency plans.
- Optimized equipment usage, scheduling regular maintenance and updates to prevent downtime.
- Elevated safety standards, conducting regular training sessions and safety audits.
- Mitigated risk, identifying potential issues early and developing contingency plans.
Gunsmith
- I was hired one month before the store opened as I have many years in the retail gun and sporting goods business. During my time at Top Gun I also did a lot of ordering, shipping and receiving, repairs and merchandising. I was employed there for 8 months until I left in mid June. I also have many contacts with vendors and distributors, personal contacts I have known for quite a few years.
- Employees Supervised:4
- Assembled and repaired firearms, ensuring adherence to safety protocols and quality standards.
- Conducted routine inspections and maintenance on various firearm models for optimal performance.
- Collaborated with team members to streamline repair processes and enhance workflow efficiency.
- Provided technical support to customers, addressing inquiries regarding firearm operation and maintenance.
- Utilized precision tools for accurate measurements during custom modifications and enhancements.
- Implemented inventory management practices to ensure availability of essential parts and supplies.
- Trained new staff on safety procedures, tool usage, and repair techniques to foster skill development.
- Developed standard operating procedures for repairs, improving consistency in service delivery across the shop.
- Provided excellent customer service when discussing potential modifications or upgrades with clients.
- Customized firearm fitment for individual users, enhancing comfort, usability, and performance.
- Enhanced the accuracy of rifles by customizing barrels, triggers, and other components.
- Solved complex firearm malfunctions by diagnosing issues and implementing effective repairs.
- Managed regular inventory checks ensuring accurate stock levels were maintained at all times.
- Educated customers on proper firearm maintenance techniques to extend the life of their investments.
- Regularly attended industry conferences and seminars to stay up-to-date with the latest trends and developments in gunsmithing technology.
- Restored antique firearms to their original condition, preserving their historical value and functionality.
- Expanded client base through targeted marketing efforts focused on local shooting sports communities.
- Maintained organized records of all completed projects, ensuring accurate billing and clear communication with clients.
Receiving Supervisor
- I was the Receiving Supervisor at HL Supply. My job duties included receiving all inventory items, product counting and inspection and return shipping of damaged items, logging new products into our system, identify each part, label and prep it for the Shipping Department. I was also the only certified operator of our forklift and I was responsible for offloading and loading all parts or components for inbound or return shipping. I was responsible for all inventory control as well as lost, broken or missing parts and vendor contact for issue resolutions for said issues. I set and maintain all warehouse layout and assignment to new areas and label each new part for inventory.
- Employees Supervised:1
- Supervised receiving processes, ensuring accurate documentation and compliance with company standards.
- Coordinated daily workflow for incoming shipments to optimize efficiency and minimize delays.
- Monitored inventory levels, implementing reorder procedures to prevent stock shortages.
- Developed process improvements that enhanced accuracy in product inspections and quality control measures.
Floor Manager, Retail Sales
- I was hired at SHOOTERS to bring in more retail sales and merchandising experience. I was offered a position there as a Floor Manager. I also did CLASS III orders, sales and Federal paperwork involved as well as all LAW ENFORCEMENT sales. I also did the high end 1911 sales and orders as well as inventory control. I was responsible for 6 to 12 staff members at any given time to run stock and maintain the sales and showroom floor as well as handle customer issues and overrides as needed. My sales to date with this firm are over $1.8M in just over 22 months. I have a good knowledge of the industry and a good relationship with many vendors, distributors and manufacturers.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff schedules, optimizing labor resources for peak operational times.
- Trained new employees on service protocols and safety standards to enhance team performance.
- Conducted regular inventory checks, ensuring product availability and minimizing waste.
- Implemented process improvements that streamlined workflows and enhanced service efficiency.
- Resolved customer complaints promptly, maintaining a positive dining experience and loyalty.
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Employees Supervised:12-14
Power Sports Manager, Powersports Industry
- (Cycle Accs.West and US1 Powersports) I was the Powersports Manager and Service Manager at two Powersports dealers (motorcycles, ATV, boat and PWC) in Saint Augustine. I was also the Service Manager at a dealer in Jacksonville. I have training with SUZUKI, YAMAHA, KAWASAKI, TRIUMPH, HONDA, DUCATI, POLARIS, ARCTIC-CAT, KYMCO, ETON, DAZON, CARTER, TRACKER BOATS, MERCURY, MERCRUISER and SEA-DOO. I was in charge of all daily operations including Billing, F&I, Service, Parts, Sales, Operations and Warranty. I have extensive experience with LIGHTSPEED and in-house control programs to help with time, personnel and parts management.
- Employees Supervised:38
- Managed inventory of sports equipment, optimizing resources to meet organizational needs.
- Trained and mentored staff on best practices in customer service and product knowledge.
Field Supervisor
- At MBA, I was responsible for the supervision of underground and above ground fuel storage tanks and dispensing systems and removal of hazardous and contaminated materials. Primary emphasis was on site work, construction management and job site coordination. These jobs were performed for the U.S. Department of the Interior and the U.S. Department of Defense.
- Employees Supervised:15-25
- MBA was a Certified M.O.B.
Education
Master of Arts - Psychology
Skills
Safety meetings
Customer service management
Scheduling jobs
Managing service operations
Work order management
Staff management
Client relationships
Supplier relations
Payroll management
Tool and equipment maintenance
Preparing work orders
Safety planning
Employee scheduling
Managing projects
Team direction
Workforce management
Certification
- Georgia Soil and Water Conservation Commission Level 1A Georgia Department of Transportation Worksite Erosion Control Supervisor (WECS)
- Georgia Department of Correction Inmate Training(16 Hr Training Course)
- Georgia Bureau of Investigation CJIS Security Policy Awareness Training(Certificate)
- GDOT Certifications: Construction Engineering Inspection Training. Aerial Drone for Bridge Inspections. AASHTOWare Construction Inspector. TrnsPort Site Manager. Construction Inspector. Workflow training. GDOT safety and WORKSITE SAFE PRACTICES certificates. AASHTOWare OMAT Technician.
- Additional Training: American Heart Association First Aid, CPR & AED Certified PADI Certified Diver O.S.H.A. Confined Space Supervisor Certified O.S.H.A. 8 HR Site Supervisor Certified O.S.H.A. 40 HR Site Worker Certified Maintenance of Traffic Advanced & Qualified WORKSITE TRAFFIC SUPERVISOR Certified Flagger Safety Leadership Development Course Certified JEA-BJP SAFETY Orientation Certified FP&L Contractor Safety Training
- Miami Dade County Airport (MIA) Safety and Security Certification EM/DT/ST U.S.Department of Homeland Security : TWIC Card Holder
- GA State Commercial Drivers License with HAZMAT, Doubles, Triples, Tanker and Explosives Endos.
- RMT Certified Equipment Operator Certification: Loader, Tractor, Dump Truck, Trencher, Roller, Water Truck, Skid Steer, Backhoe, Hydraulic Excavator, Dozer, Scraper, Grader, Trencher(walk behind), LULL and Boom Truck (30 ton).
Timeline
Field Services Supervisor
Unified Government of Athens-Clarke County
03.2026 - CurrentRead More
Equipment Operator II (Vacuum Truck Operator)
Unified Government of Athens-Clarke County
10.2025 - 03.2026Read More
Construction Inspector Tech 1
GDOT
01.2024 - 04.2025Read More
Owner/Manager, Repair and Service
SOUR APPLE RACING
02.2010 - 2014Read More
Owner/Operator
5 Star Towing and Recovery
2018 - 2027Read More
Parts & Warranty Manager
Sunright International
2020 - 2021Read More
Road crewman/Scheduler
SCDOT
2016 - 2017Read More
SERVICE MANAGER
Northeast Georgia Motorsports
2017 - 2020Read More
Superintendent
F AND G CONSTRUCTION
2015 - 2016Read More
Combat Marine SNCO
UNITED STATES MARINE CORPS
1986 - 2014Read More
Pad Supervisor
RMT WIND CONNECT
2013 - 2013Read More
Foreman to Superintendent
Danella National Construction South
2000 - 2002Read More
Assistant Superintendent
American Engineering and Development
Read More
Foreman
Speedy Concrete
Read More
Gunsmith
Volusia Top Gun
2014 - 2014Read More
Receiving Supervisor
HL Supply
2014 - 2014Read More
Floor Manager, Retail Sales
SHOOTERS OF JACKSONVILLE
2013 - 2014Read More
Power Sports Manager, Powersports Industry
Gander Mountain
2006 - 2007Read More
Field Supervisor
Management and Business Associates
1995 - 1997Read More
University of Miami
Master of Arts from Psychology
Read More