Joseph Matlock
Laurinburg,NC
Summary
Experienced with managing field service operations and leading diverse teams to success. Utilizes strong problem-solving skills and effective communication to ensure high-quality service delivery. Track record of fostering teamwork and adapting to dynamic operational needs.
Overview
9
9
years of professional experience
Work History
Field Services Supervisor
Charter Communications (Spectrum)
04.2023 - Current
- Coordinated field operations to enhance service delivery efficiency and customer satisfaction.
- Implemented staff training programs to improve team performance and technical skills.
- Oversaw compliance with safety protocols during field operations to minimize risks.
- Conducted performance metrics analysis to identify areas for operational improvement.
- Facilitated cross-functional collaboration among field teams to streamline project execution.
- Monitored technician activities to ensure adherence to service quality benchmarks.
- Resolved escalated customer issues promptly to uphold service excellence.
Field Technician
Charter Communications, Spectrum
08.2019 - 04.2023
- Executed system installations for residential and commercial customers, ensuring optimal performance and compliance with specifications.
- Trained new technicians on equipment handling and installation techniques, fostering a collaborative team environment.
- Adhered to safety protocols during all field operations, minimizing risks and ensuring a safe work environment.
- Diagnosed and repaired technical issues with cable and internet services, enhancing customer satisfaction and service reliability.
Machine Operator
FCC
02.2017 - 08.2019
- Operated various machines to ensure efficient production flow and meet manufacturing schedules.
- Maintained equipment in optimal condition through regular inspections and timely repairs.
- Documented production data accurately for inventory management and reporting purposes.
- Trained team members on machine operation procedures and safety protocols.
Education
GED -
Oconaluftee Job Corps Center
Cherokee, NCSkills
- Safety meetings
- Customer service management
- Managing projects
- Coordinating projects
- Field operations
- Performance monitoring
- System installation
- Teamwork and collaboration
- Staff management
Timeline
Field Services Supervisor
Charter Communications (Spectrum)
04.2023 - Current
Field Technician
Charter Communications, Spectrum
08.2019 - 04.2023
Machine Operator
FCC
02.2017 - 08.2019
GED -
Oconaluftee Job Corps Center