Bruce Smith
Williamstown,NJ
Summary
Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills.
Overview
29
29
years of professional experience
Work History
PS Support Specialist
Daida
Edison, NJ
06.2003 - Current
- Reduced downtime for users by promptly addressing and resolving technical issues.
- Supported smooth operations by maintaining accurate inventory of hardware and software assets.
- Ensured data integrity through regular backups, updates, and security measures.
- Increased user satisfaction by providing efficient helpdesk support and troubleshooting solutions.
- Improved network stability by monitoring performance, identifying bottlenecks, and implementing necessary upgrades.
- Assisted in successful system migrations, ensuring minimal disruption to endusers.
- Conducted training sessions for staff on new technologies, increasing overall technical proficiency within the organization.
- Developed strong professional relationships with clients through clear communication of technical concepts and effective troubleshooting efforts.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Installed new hardware and software, patched systems and configured settings.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Technical Supervisor
PMI Technologies
Mount Laurel, NJ
03.1995 - 01.2003
- Spearheaded the successful completion of various projects through effective leadership, resource management, and collaboration with cross-functional teams.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
- Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
- Scheduled and oversaw maintenance, repair and installation activities.
Education
No Degree - Computer Repair
Lincoln Technical Institute - Edison
Iselin, NJSkills
- Organizational Skills
- Equipment Repair
- Software Evaluation
- System Administration
- Call Center Operations
- End-user support
- Database Management
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Age is a question of mind over matter. If you don’t mind, it doesn’t matter.
Satchel Paige
Timeline
PS Support Specialist
Daida
06.2003 - Current
Technical Supervisor
PMI Technologies
03.1995 - 01.2003
No Degree - Computer Repair
Lincoln Technical Institute - Edison