Sarah Buschlen
Seminole,Florida
Summary
Service-focused Technical Support Specialist in a critical position, which ensures that students, faculty, and staff can perform essential functions in our PeopleSoft Student information system. Highly effective due to a knowledge of how front-line staff members, faculty members, and students interface with a Student Information System. The members of the Campus Solutions PeopleSoft team, fields’ approximately 300 emails, phone calls or instant messages from end-users (primarily staff) each week, requiring someone that works effectively under pressure, who can resolve issues, and who can work with a wide variety of users. Also proficient at performing repetitive and detailed oriented tasks, as is required for testing.
Overview
12
12
years of professional experience
Work History
Technology Support Specialist -Campus Solutions PS
St. Petersburg College
02.2023 - Current
- Serves as primary liaison between functional end users and the technical support staff.
- Used ticketing systems to manage and process support actions and requests. Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Prioritized functional tests and simultaneously managed multiple projects.
- Created user accounts and assigned permissions.
- Extract data using Oracle/PeopleSoft query tools and Structured Query Language (SQL) applications.
- Testing of software bundles, minor and major system upgrades.
- Develop online training materials and documentation for functional users.
- Maintain the configuration of setup tables in the Student Information System.
Snr. Admin Services Assistant- Admissions & Record
St. Petersburg College
08.2021 - 02.2023
- Responsible for the intake of high school transcripts for new applicants and other documents related to file completion.
- Receives, processes, and images all documents in accordance with established policies and procedures.
- Trained and supported staff members in effectively utilizing the student information system and document retention software, enabling them to leverage its functionalities to better serve students.
- Generated reports to track performance and analyze trends.
- Completed large quantities of data entry requiring great attention to detail.
- Drafted and edited correspondence, reports, and presentations using Microsoft Office Suite.
- Applying significant knowledge of departmental rules; and keeps well informed of changes in academic programs, policies, and procedures.
- Able to independently prioritize multiple work assignments, maintain professional office demeanor and interact with a wide variety of constituents.
- Utilized analytical skills and knowledge of information systems and technical expertise, including Microsoft Office365 (Excel, PowerPoint, Word, Outlook, TEAMS), Who's Next (ticketing system), Zoom, Oracle Peoplesoft – Campus Solutions and Perceptive Content (imaging system.)
Administrative Services Specialist- Student Srvcs
St. Petersburg College
11.2015 - 04.2021
- Cross trained and supported multiple areas of Student Services. Kept up with current practices and procedures for various areas.
- Learned, implemented and maintained secure procedures for the Testing Office. Utilized Lanschool to monitor students to ensure academic honesty.
- Utilized different testing databases and software in order to administer tests and to retrieve testing data, such as PERT, Accuplacer, CLEP, and various other mediums as required by individual professors.
- Organized and supervised temporary (OPS) testing staff for weekend online proctored testing.
- Recorded testing data in Campus Solutions PeopleSoft.
- Assisted students with errors with the online application/readmission process. Updated Student Program Plans and entered manual applications as needed.
- Received, posted, and evaluated high school and college transcripts for students. Posted Flex Pages which suggested placement for students and waived the need for placement testing.
- Received and posted student payments, application fee waivers, senior tuition waivers, and state employee waivers.
- Greeted student as front desk, listening to their needs and determining the departments they needed to see for the best service.
- Coss Trained with Financial Aid as there was overlap between my various required functions and their department. Assisted student with FAFSA completion.
- Created training manual, also trained new staff hired for other locations.
Student Lab Assistant - Natural Science SE & Gibbs
St. Petersburg College
01.2012 - 10.2014
- Organized supplies, maintained equipment and prepared laboratory environments for student learning.
- Monitored students during labs and intervened in dangerous activities.
- Assist adjunct professors with lab procedures.
- Tutored students struggling with material and techniques.
- Created and hosted lab exam reviews for Biology 1 students.
- Collaborated with lab specialist to create new lab set ups for existing labs.
- Collaborate with Lab Specialist and Academic Chair to order new materials and chemicals. Organized, cleaned, and maintained laboratories and storage areas in accordance with environmental safety procedures.
- Maintained Confidentiality of Professors.
- Perform routine science laboratory procedures to support a variety of Natural Science laboratory classes, such as the weekly set-up of scheduled labs
Education
Associate of Science - Data Science
St. Petersburg College
Clearwater, FL05.2025
Associate of Arts - Biology
St. Petersburg College
Clearwater, FL07.2014
Skills
- Collaborative Team Player working with multiple teams on multiple campuses
- Ticketing Systems - Who's Next and Waitwell
- Campus Solutions PeopleSoft - Records and Enrollment, Campus Community, Recruiting and Admissions, Academic Structure, and Self-Service
- National Student Clearinghouse, Credly, Scribbles, Parchment, Joint Services Transcripts
Timeline
Technology Support Specialist -Campus Solutions PS
St. Petersburg College
02.2023 - Current
Snr. Admin Services Assistant- Admissions & Record
St. Petersburg College
08.2021 - 02.2023
Administrative Services Specialist- Student Srvcs
St. Petersburg College
11.2015 - 04.2021
Student Lab Assistant - Natural Science SE & Gibbs
St. Petersburg College
01.2012 - 10.2014
Associate of Science - Data Science
St. Petersburg College
Associate of Arts - Biology
St. Petersburg College
Similar Profiles
Melvin Shepard JrMelvin Shepard Jr
Program Manager at St. Pete Works -St. Petersburg CollegeProgram Manager at St. Pete Works -St. Petersburg College
Kerri KendrickKerri Kendrick
Campus Officer at St. Petersburg CollegeCampus Officer at St. Petersburg College
Symantha SennSymantha Senn
Career and Academic Advisor at St. Petersburg CollegeCareer and Academic Advisor at St. Petersburg College
Tijeah ParrisTijeah Parris
Veteran Student Support Advisor (Work Study) at Veterans Association (St. Petersburg College)Veteran Student Support Advisor (Work Study) at Veterans Association (St. Petersburg College)
Richard SmojverRichard Smojver
Valet Supervisor at Evolution Parking and Guest ServicesValet Supervisor at Evolution Parking and Guest Services