Bruce . Smith
Chicago,Illinois
Summary
Goal-oriented professional seeking a position to leverage skills, talents, experience, and education. Strong interpersonal skills and quick adaptability to new environments. Deep understanding of safe driving and vehicle care with emphasis on precision and reliability. Eager to utilize and enhance customer service and multitasking abilities in Desired Position role. Seasoned professional with extensive customer service experience excelling in seamless vehicle management and client satisfaction. Thrives in fast-paced environments and collaborative team settings. Focuses on safety and efficiency, possessing strong interpersonal skills. Known for problem-solving abilities and maintaining high standards even under dynamic conditions.
Overview
19
19
years of professional experience
Work History
Valet Parking Attendant
LAZ Parking
10.2023 - Current
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
- Prevented potential accidents by adhering to strict safety protocols when operating vehicles in confined spaces.
- Maximized space utilization by strategically organizing the parking lot to accommodate more vehicles.
- Increased customer loyalty by providing personalized service based on individual preferences and needs.
Parking Garage Attendant
100 E Bellevue/ABM Parking
01.2017 - 10.2023
- Managed the transportation and retrieval of resident vehicles efficiently.
- Ensured superior customer satisfaction.
- Participated in regular training sessions to stay current on industry best practices, optimizing performance in day-to-day tasks.
- Operated wide variety of cars, trucks and vans, safely driving both manual and automatic transmission vehicles to assigned destinations.
- Maintained a clean and organized work environment, contributing to overall garage safety and functionality.
- Developed strong relationships with customers, fostering trust and loyalty through excellent service provision.
- Handled cash transactions accurately and responsibly while maintaining proper documentation for accounting purposes.
- Managed inventory of supplies and materials required for daily operations, ensuring availability when needed.
Parking Attendant
Draper and Kramer Inc./100 E Bellevue Condo Association
04.2012 - 01.2017
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Demonstrated excellent multitasking abilities while balancing responsibilities.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
- Boosted customer loyalty through friendly interactions, consistently delivering a positive experience for all patrons.
- Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
Sales Representative/Store Manager
WPI/US Cellular
02.2006 - 03.2012
- Coordinated everyday functions to maintain effective workflow.
- Directed office activities while maintaining high standards of customer satisfaction.
- Marketed wireless solutions, including products and accessories.
- Designed and rolled out a targeted business growth plan.
- Handled inventory reception and transfer.
- Facilitated orientation for newly recruited staff.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Fostered collaborative environment, sharing best practices among sales team.
Education
ABA - Business Administration
American Intercontinental University
08.2019
Skills
- Project Management
- Customer Relations
- Client Interaction Oversight
- Data Analysis Reporting
- Coordinated Scheduling
- Compelling Presentation Skills
- Administrative Proficiency
- Sales Proficiency
- Skilled in Technology Usage
- Collaborative Team Member
- Quick decision making
- Adaptable to change
- Ability to follow directions
- Strong work ethic
- Customer Service-oriented
- Reliability and punctuality
- Professional appearance
- Memory retention
- Effective problem solving
- Accurate record keeping
- Guest relations
- Conflict management
Profile
More than10 years successful in customer services and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Timeline
Valet Parking Attendant
LAZ Parking
10.2023 - Current
Parking Garage Attendant
100 E Bellevue/ABM Parking
01.2017 - 10.2023
Parking Attendant
Draper and Kramer Inc./100 E Bellevue Condo Association
04.2012 - 01.2017
Sales Representative/Store Manager
WPI/US Cellular
02.2006 - 03.2012
ABA - Business Administration
American Intercontinental University
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