Bruce Stevenson
Lakeland
Summary
Started my sales career at Best Buy, gaining experience selling TVs, memberships, and credit products while delivering an exceptional customer experience. I later transitioned to CarMax, where I strengthened my consultative sales approach and developed a deep understanding of automotive sales, financing options, and dealership operations. I consistently exceed sales expectations with documented top-tier performance, maintain a 100% 5-star customer survey rating, and have built a loyal base of repeat customers. Experienced in presenting financing options, explaining lender terms, and completing DMV paperwork with accuracy. Proven ability to drive revenue, build long-term customer relationships, and guide buyers through a seamless end-to-end purchase process.
Overview
4
4
years of professional experience
Work History
Customer Specialist
CarMax
02.2025 - Current
- Met customers on lot and in showroom to discuss available vehicles and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Exceeded sales expectations
- Maintained a 5 Star rating with all surveys
- Trained New Hires and demonstrated building relationships with customers.
Warehouse Worker
Amazon
10.2023 - 11.2024
- Consistently lifted materials weighing as much as [Number] pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
TV Sales Associate
Best Buy
10.2022 - 06.2023
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Account Representative
GC Services
01.2022 - 08.2022
- Contacted customers to assess satisfaction and current needs.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Education
High School Diploma -
Everglades Highschool
Miramar, FL06-2020
Skills
- Sales presentations
- Cold calling
- Closing deals
- Presenting finance options/ running finance applications
- Persuasion techniques
- Building rapport
- Test drives
- Proficient with Salesforce and Automation
- Staff training
- Follow-up skills
- Financing
- Customer service
Accomplishments
Sold the most MaxCares (optional warranty for car) in the month of September and also won the Iconic (customer surveys) award as well.
Timeline
Customer Specialist
CarMax
02.2025 - Current
Warehouse Worker
Amazon
10.2023 - 11.2024
TV Sales Associate
Best Buy
10.2022 - 06.2023
Account Representative
GC Services
01.2022 - 08.2022
High School Diploma -
Everglades Highschool