Loammi Solis
Fair Lawn
Summary
Motivated bilingual professional with three years of experience in customer service, sales management, and logistics. Demonstrates effective communication and problem-solving in high-pressure environments, ensuring customer satisfaction and operational efficiency. Currently pursuing an Associate Degree in Engineering Science, with a focus on Mechanical Engineering.
Overview
5
5
years of professional experience
Work History
Sales Administrator and Customer Service Specialist
Porcelanosa
03.2023 - Current
- Liaised between customers, sales teams, and logistics, ensuring timely shipments and optimal product condition.
- Managed customer orders with precision in product details, quantities, and delivery schedules to ensure accuracy.
- Provided product knowledge and technical advice to customers, fostering satisfaction and trust.
- Utilize Salesforce and SAP systems for order tracking, customer communication, and inventory management.
- Organize and lead internal meetings to update teams on new products, logistics procedures, and best practices.
- Conduct jobsite visits to inspect material handling and support construction teams on-site.
Parts Sales Manager
AutoZone
01.2021 - 03.2023
- Managed purchase orders and vendor relationships for key clients such as Mavis and Firestone, ensuring accuracy and timeliness.
- Supervised daily store operations, enhancing staff scheduling, customer service, and inventory management.
- Trained and mentored employees, strengthening sales techniques, product knowledge, and customer service skills.
- Handled high volumes of customer interactions, often managing multiple inquiries simultaneously under pressure.
- Led visual merchandising initiatives to create a clean, organized, and customer-friendly store environment.
- Ensured compliance with labor laws by overseeing employee lunch breaks and accurate timecard entries.
Sales Associate
Advance Auto Parts
11.2020 - 11.2021
- Assisted customers in-person and via phone, providing tailored product information and recommending solutions that addressed specific needs.
- Cultivated strong communication and multitasking skills through regular customer engagement, fostering positive customer relationships.
- Maintained accurate inventory records and organized store sections, enhancing overall shopping experience and accessibility.
- Contributed to store cleanliness and merchandising, ensuring an attractive and easy-to-navigate shopping environment.
Education
Associate Degree - Engineering
Bergen Community College
Paramus, NJ01-2026
High School Diploma -
Fair Lawn High School
00 Paramus Road, Paramus, New Jersey 0765201-2021
Skills
- Inventory management
- Sales forecasting
- Product merchandising
- Shipment tracking
- Vendor communication
- Proficient in Salesforce
- Proficient in SAP
- CRM software
- Microsoft Office proficiency
- Exceptional communication
- Written communication
- Customer service
- Team management
- Staff training
- Scheduling
- Process optimization
- Problem-solving
- Conflict resolution
- Decision-making
- Highly organized
- Detail-oriented
- Adaptable
- Proactive
- Time management
- Fluent in English
- Fluent in Spanish
- Sales presentations
- Inventory management
- Sales presentations
Languages
- Fluent in English
- Fluent in Spanish
Additional Experience Interests
- Regularly visit construction job sites to monitor and support proper handling of materials, ensuring quality standards are maintained.
- Passionate about advancing education in Mechanical Engineering and applying technical knowledge to real-world challenges.
- Strong interest in continuous learning and professional development through courses, workshops, and hands-on experience.
- Excellent ability to work both independently and collaboratively in team environments.
Timeline
Sales Administrator and Customer Service Specialist
Porcelanosa
03.2023 - Current
Parts Sales Manager
AutoZone
01.2021 - 03.2023
Sales Associate
Advance Auto Parts
11.2020 - 11.2021
Associate Degree - Engineering
Bergen Community College
High School Diploma -
Fair Lawn High School