Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynsi Morera

Fort Meade,FL

Summary

Dynamic and results-driven professional, excelling in customer service, communication, and attention to detail. Adept at collaborating with teams, I am passionate about fostering a positive community. My unique background in customer service-centered jobs and education in Digital Design allows me to address any issues that may arise in a creative and effective manner.

Overview

5
5
years of professional experience

Work History

Sales Admin / Customer Service Specialist

Culinary Classics Inc.
Orlando, FL
09.2022 - 06.2025
  • Handled customer inquiries via phone and email efficiently.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Answered incoming customer inquiries regarding product and service information.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Input customer orders from both emails and phone calls, and invoiced orders once they were fulfilled.
  • Communicated with team members and superiors constantly on a daily basis to ensure accuracy and efficiency.
  • Assisted the Purchasing department in purchasing products for the company/customers.

Hostess

Abuelo's Mexican Restaurant
Lakeland, FL
03.2022 - 08.2022
  • Welcomed guests and managed seating arrangements efficiently.
  • Answered phone calls and scheduled reservations promptly.
  • Assisted servers with table assignments during busy shifts.
  • Maintained cleanliness and organization of the host station.
  • Resolved guest inquiries and concerns with professionalism.
  • Trained new host staff on procedures and customer service standards.

Prestige Beauty Advisor

Ulta Beauty
Fort Myers, FL
01.2020 - 08.2021
  • Resolved customer inquiries and complaints promptly to maintain service standards.
  • Demonstrated product application techniques to enhance customer satisfaction.
  • Managed inventory levels and restocked shelves to maintain product availability.
  • Assisted in visual merchandising to create appealing displays and promote products.
  • Processed payments using point of sale systems accurately and securely.

Education

Bachelor of Arts - Digital Media Design

Florida Gulf Coast University
Fort Myers
05-2021

Associate of Arts - Liberal Arts And Sciences

Polk State College
Lakeland & Winter Haven
05-2017

High School Diploma -

Fort Meade Middle Senior High School
Fort Meade
05-2017

Skills

  • Customer service
  • Excellent communication skills
  • Superior written and oral communication
  • Complaint resolution and problem solving
  • Inventory management
  • Team collaboration
  • Microsoft Office
  • Adobe Creative Suite
  • Graphic design

Timeline

Sales Admin / Customer Service Specialist

Culinary Classics Inc.
09.2022 - 06.2025

Hostess

Abuelo's Mexican Restaurant
03.2022 - 08.2022

Prestige Beauty Advisor

Ulta Beauty
01.2020 - 08.2021

Bachelor of Arts - Digital Media Design

Florida Gulf Coast University

Associate of Arts - Liberal Arts And Sciences

Polk State College

High School Diploma -

Fort Meade Middle Senior High School

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