Mika Harris
Sachse,TX
Summary
Adept Customer Service Specialist and Lead Online Admin at Endtime Ministries, I excelled in complaint resolution and customer relationship management, enhancing customer satisfaction and retention. Leveraging strong communication skills and process optimization, I significantly contributed to website improvements and efficient problem-solving, ensuring high-quality customer service and operational excellence. I'm great with people, and customer service has always been a high passion of mine.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist and Lead Online Admin.
Endtime Ministries
Plano, TX
07.2011 - Current
- Answered incoming customer inquiries regarding product and service information.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Provided assistance with special projects as assigned by management team.
- Worked closely with developers on various projects related to the website.
- Assisted in website content updates and maintenance to ensure information accuracy.
- Ensured all links within the site were working properly.
Customer Service Specialist
Taco Cabana
Dallas, TX
09.2009 - 07.2011
- Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
- Analyzed customer surveys to determine areas that needed improvement in terms of customer service delivery.
- Researched best practices in customer service training methods and developed innovative strategies accordingly.
- Coordinated with other departments within the organization regarding relevant issues concerning customers' experiences with the company’s products or services.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Delivered presentations on topics such as conflict resolution, communication skills, and active listening, tailored according to the needs of each department.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
General Manager of Food Service and Operations
Carvers Family Restaurant
Richmond, IN
03.2001 - 08.2009
- Explained goals and expectations required of trainees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Handled customer complaints and feedback, implementing changes to improve service.
- Reviewed daily task list with employees and assigned tasks for completion.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained and supervised staff members in all aspects of restaurant operations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Oak Park Academy
Richmond, IN06-2003
Some College (No Degree) - Communications
Sinclair Community College
Dayton, OHSome College (No Degree) - Communications
Collin County Community College
Plano, TXSkills
- Complaint resolution
- Process optimization
- Complaint handling
- Conflict mediation
- Customer retention
- Customer service
- Good communication skills
- Telephone etiquette
- Customer relations
- Excellent written and oral communication
- Customer relationship management
- Problem resolution
Affiliations
- Spending time with my children and family is what I love the most
- Cooking
- Walks
- Singing
Languages
English
Professional
ASL
Limited
About me
I am so excited for a new opportunity, and I am highly motivated to be a part of a thriving company that cares about its employees.
Flexibility is very important to me, and being the best mother I can be is a passion of mine. I love being able to attend my children's award ceremonies, football games and school functions. I have worked from home for the past seven years, and I do enjoy the perks of not having to commute, but I would be willing to look into other avenues as well.
References
References available upon request.
Timeline
Customer Service Specialist and Lead Online Admin.
Endtime Ministries
07.2011 - Current
Customer Service Specialist
Taco Cabana
09.2009 - 07.2011
General Manager of Food Service and Operations
Carvers Family Restaurant
03.2001 - 08.2009
High School Diploma -
Oak Park Academy
Some College (No Degree) - Communications
Sinclair Community College
Some College (No Degree) - Communications
Collin County Community College