Sonya McGill
Canton,GA
Summary
Versatile and results-driven professional with extensive experience in customer service and management, notably at The Home Depot. Excelled in complaint resolution and professional telephone demeanor, enhancing customer satisfaction. Proven ability in problem-solving and policy review, significantly improving operational efficiency. Demonstrated leadership in coordinating team efforts to exceed targets.
Overview
6
6
years of professional experience
Work History
Online Contact Center Customer Service Advocate
The Home Depot
Remote
10.2022 - Current
- Advocate for the customer
- Handling inbound and outbound calls to and from customers
- Troubleshoot and resolve issues by contact with vendors and delivery agents
- Process new orders, returns, and markdowns
Conservation Clerk
Cherokee County Tax Assessors
Canton, GA
01.2022 - 10.2022
- Address taxpayer inquiries in a timely and accurate fashion
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Answering inbound and making outbound calls to taxpayers
- Data entry of property information to generate property tax bills
- Educate taxpayers on conservation covenant and complete applications
- Notarize contracts and file with deeds and records
Personal Care Aide
The Landings of Canton Hills
Canton, GA
06.2021 - 01.2022
- Provide care to residents of the assisted living community
- Maintain reports and logs for each resident
- Communicating observations and tasks with the next shift
Business Manager
PATRIOT TREE SERVICE
Canton, GA
08.2018 - 05.2021
- Customer communications via inbound and outbound calls, email, and social media
- Scheduling orderly estimates and work to be performed
- Maintain financial logs and budget
- Customer support
- Generating copies of estimates and sending to potential clients
Education
High School Diploma -
Cherokee High School
Canton, GA05-2005
Skills
- Credit card processing
- Complaint resolution
- Payment handling
- Problem-solving
- Professional telephone demeanor
- Policy review
- Order fulfillment
- Complaint handling
Timeline
Online Contact Center Customer Service Advocate
The Home Depot
10.2022 - Current
Conservation Clerk
Cherokee County Tax Assessors
01.2022 - 10.2022
Personal Care Aide
The Landings of Canton Hills
06.2021 - 01.2022
Business Manager
PATRIOT TREE SERVICE
08.2018 - 05.2021
High School Diploma -
Cherokee High School
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