Supervisor of Operations
Hoist & Crane Service Group
11433 Saints Road, Jacksonville, FL 32246
01.1999 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained service logs and records of maintenance on cranes.
- Conducted routine maintenance checks and adjustments on fluid levels, hoses, belts, brakes, treads and clutches.
- Installed new components and repaired damaged parts.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Removed worn or faulty components for replacement or repair.
- Analyzed malfunctioning equipment and determined type of repairs required.