Bruce WARD
Orlando,FL
Summary
Experienced, articulate professional excelling in fast-paced environments. Adept at efficiently meeting customer needs, managing multiple priorities, and ensuring projects stay on time and on budget.
Overview
28
28
years of professional experience
Work History
IT Desktop Support Specialist
Electronic Arts
Orlando, FL
04.2024 - Current
- Provided technical support to end users in a corporate environment for desktop computers, laptops, and related peripherals.
- Installed and configured hardware, software and network components according to established standards.
- Troubleshot hardware and software issues and identified solutions to resolve problems quickly.
- Performed system upgrades including operating system installs, application installations and patching.
- Participated in projects related to the deployment of new technologies or infrastructure upgrades.
PC Technician
Cuhaci Peterson
Orlando, FL
07.2022 - 04.2024
- Install and maintain computer operating systems, hardware, and software packages
- Provide technical assistance and resources for both the local office and a variety of offices worldwide
- Provide support for hardware and software needed for company productivity
- Uphold technology procedures in coordination with information technology teams.
Logistics Manager
Real Thread
Orlando, FL
01.2021 - 01.2022
- Responsible for the shipping, receiving, and inventory of merchandise
- Other duties include preparing merchandise for the print press team daily, training logistics staff, and working closely with the admin team (i.e., senior leadership, marketing, and merchandising) to continuously improve the overall effectiveness of the logistics process to meet this growing business' needs.
Prep Lead/Manager
Pom Poms Teahouse / Finn Henry's Bar
01.2020 - 01.2021
- Responsible for the daily operations of the Prep Team for two locations
- Duties included inventory of products, food preparation, quality control, and training of prep staff
- Frequently engaged management to create processes to improve quality for business improvement.
Shift Manager
Amazon
01.2018 - 01.2020
- Responsible for day-to-day operations at the delivery station in the Amazon network, including inbound, outbound, and sortation operations
- Oversaw staff to ensure daily goals of delivery to customers
- Actively engaged with operations leadership to implement new operational improvements and new services.
Senior LAN Administrator, Systems Project Manager
RBC-Dain Rauscher
01.2001 - 01.2003
- Managed a team that provides on-site systems support
- Developed technology which allowed staff to operate efficiently and achieve customer service goals
- Served as single point of contact for documentation, user training, hardware planning and purchasing.
Senior Network Services Facilitator
American International Group (AIG)
01.1997 - 01.2001
- Provided remote and on-site support, devised solutions and oversaw project installation and configuration for three offices and remote users
- Developed and delivered computer training in multiple applications
- Developed and maintained local website.
Education
Graphic Design and Digital Design certifications -
Sessions.edu
New York, NY01.2004
Associates Degree - Computer Programming / Systems Operations
Sanford Brown College
St. Charles, MO01.1990
Bachelor's Degree - Computer Science / Business Administration
Mid America Nazarene University
Olathe, KS01.1987
PERSONAL PROJECTS
Web Design/Graphic Design/ Marketing Specialist Orlando, FL 2006 to Present Design and develop websites, brand logos and marketing materials for multiple businesses. Design, implement and produce personalized marketing materials to achieve customer brand recognition. Maintain and oversee all aspects of businesses websites
Timeline
IT Desktop Support Specialist
Electronic Arts
04.2024 - Current
PC Technician
Cuhaci Peterson
07.2022 - 04.2024
Logistics Manager
Real Thread
01.2021 - 01.2022
Prep Lead/Manager
Pom Poms Teahouse / Finn Henry's Bar
01.2020 - 01.2021
Shift Manager
Amazon
01.2018 - 01.2020
Senior LAN Administrator, Systems Project Manager
RBC-Dain Rauscher
01.2001 - 01.2003
Senior Network Services Facilitator
American International Group (AIG)
01.1997 - 01.2001
Graphic Design and Digital Design certifications -
Sessions.edu
Associates Degree - Computer Programming / Systems Operations
Sanford Brown College
Bachelor's Degree - Computer Science / Business Administration
Mid America Nazarene University
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