Ines Hunkins
Central,SC
Summary
I am a highly analytical, goal driven, hardworking, team player. I possess communication skills that allow me to listen, analyze, and resolve complicated issues. I work very well with all my team members to achieve all tasks assigned to us, and can always be counted on to complete all tasks on time with the objective of minimizing future issues. I always give an 100% plus effort at all times no matter what the task or project may be. Friendly Desktop Technical Support with over 20+ years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.
Attentive Desktop Support Technician with 20 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. Attentive Desktop Support Technician with 20 plus years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Desktop Support Specialist
RJH Solutions Provider
03.2024 - 05.2024
Working as a contractor for CAPSA to maintained and repair all CAPSA TRIO Carts for all Lee Health Hospitals in Fort Myers Florida over 900 Trio carts
- Update Power Supply firmware and Software update, troubleshoot and repair battery supply issues and distribution boards
- Add a secondary battery cable and plug into the power supply.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
IT Project Support, IT Desktop Support Specialist
RJH Solutions Provider
01.2000 - 01.2023
- Provide desktop support to all Lee Health facilities Including all Hospitals, and Outpatient Facilities
- Headed up the Windows 10 upgrade teams tasked with upgrading 8000 + devices throughout all Lee Health campuses and remote sites
- Configure and build out mobile devices, tablets, laptop and desktop devices
- Install, configure and support software for entire Medical Facilities with (Microsoft OS, MS Office, Adobe, Synapse, HCLL, Dragon, Infor, Document Direct, Siemens document imaging, EPIC, AirMessenger Pro, Netmotion, CAG, Cisco Fast Pass, EPIC KIOSK, etc.)
- Input, troubleshoot and complete all work through “ServiceNow” ticketing system
- Provide remote support via VNC, Bomgar, and Remote Desktop
- Install, troubleshoot and support printers for multiple campuses through multiple print servers
- Upgrade hardware for both laptop and PC devices for all campuses and remote sites
- Migrated Exchange mailboxes from Exchange 2000 to 2008
- Upgraded HP thin clients to IOT 10 for all Lee Health Campuses and remote sites
- Worked closely with the EPIC project team to implement the EPIC System throughout all the Lee Health
- Ensure system maintenance and upkeep of all computer software, hardware and other peripherals.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
Education
GED -
EDISON COMMUNITY COLLEGE
Fort Myers, FL06.1997
Skills
- Active Directory
Microsoft Office Products including Office 365 and Share Point
- Advanced troubleshooting
- Problem Resolution
- Citrix
- EPIC
- Assemble and Repair CAPSA Healthcare TRIO WOW Carts
- Imprivata Single Sign on
- Data Recovery
- Technical Documentation
- Technical Support
- Hardware troubleshooting
- Remote Support
- Device configuration
Citizenship
US Citizen
References
Phil Roesch
Manager of Technology Services
Phillip.Roesch@LeeHealth.org
14970 Technology Court, Suite 102
Fort Myers, Florida 33912
Phone: 239-468-1011
Certification
CCDA 04/11/2004
CCNP 06/12/2004
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IT Desktop Support Specialist
RJH Solutions Provider
03.2024 - 05.2024
IT Project Support, IT Desktop Support Specialist
RJH Solutions Provider
01.2000 - 01.2023
CCDA 04/11/2004
CCNP 06/12/2004
GED -
EDISON COMMUNITY COLLEGE
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