Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Escobar

Chantilly,VA

Summary

Detail-oriented and tech-savvy IT Support Specialist with hands-on experience in Windows 11 migration, hardware lifecycle management, and enterprise-level asset tracking systems. Adept at imaging, configuring, and deploying systems for new hires while maintaining data integrity and IT compliance. Proven ability to manage multiple priorities, support end users, and streamline IT operations in fast-paced environments.

Overview

5
5
years of professional experience

Work History

IT Support Specialist /Senior Desktop Support Technician

Techicon
Arlington, VA
03.2025 - 04.2025
  • Lent technical support, consulting, and implementation services to maintain system performance thresholds.
  • Identified root cause analysis of recurring incidents within the environment.
  • Oversaw hardware, software and networking component monitoring, testing, and installation to assist maintenance and migration.
  • Creating and deploying Windows 11 images to new and existing hardware, tailored to departmental specifications.
  • Imaging laptops for new hires and configuring them with appropriate software and system settings.
  • Managing and updating IT assets within the ServiceNow system, including hardware inventory and lifecycle tracking.
  • Processing old hard drives for secure data removal and reuse or disposal, adhering to company security protocols.

DIT Service Desk Coordinator

Navy Federal Credit Union
Falls Church, VA
01.2023 - 02.2024
  • IT support to employees and members, including troubleshooting technical issues, maintaining equipment, and providing customer service.
  • Alert management to emerging trends in incidents.
  • Field incoming requests to the Service Desk via telephone, service desk system, and e-mail to ensure courteous, timely and effective resolution of end user issues.
  • Resolved escalated incidents from lower tiers within SLA timeframes.
  • Coordinated with other departments to ensure customer needs were met in a timely fashion.
  • Answered telephone inquiries and processed incoming and outgoing mail.

Procurement Specialist

GDiT
Tysons Corner, VA
07.2020 - 06.2022
  • Manage procurement of goods and services across multiple categories, ensuring timely delivery and quality compliance.
  • Coordinate RFQ/RFP processes, evaluate supplier bids, and negotiate terms to achieve optimal pricing and service levels.
  • Track and report procurement KPIs, contributing to continuous improvement and cost-saving initiatives.
  • Ensure accurate and timely entry of purchase orders and contracts in ERP system
  • Assembles the complete procurement package for management review and submission to government client.
  • Developed strategies for procuring goods and services at the most cost-effective prices.

Education

Some College (No Degree) - Information And Computer Systems

Northern Virginia Community College
Annandale, VA

Skills

  • Windows 11 imaging
  • Network troubleshooting
  • ServiceNow management
  • Hardware installation
  • Data security protocols
  • Customer service
  • Attention to detail
  • Problem solving
  • LAN/WAN
  • Customer communication and empathy
  • IT documentation
  • Ticketing systems
  • Active directory
  • Analytical skills
  • System diagnostics
  • Firewall configuration
  • Multitasking Abilities
  • Effective communication

Languages

English
Professional
Spanish
Professional

Timeline

IT Support Specialist /Senior Desktop Support Technician

Techicon
03.2025 - 04.2025

DIT Service Desk Coordinator

Navy Federal Credit Union
01.2023 - 02.2024

Procurement Specialist

GDiT
07.2020 - 06.2022

Some College (No Degree) - Information And Computer Systems

Northern Virginia Community College

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Juan Escobar