Nicholas Hamilton
Summary
Results-driven IT professional with over 4 years of experience in system administration, network support, and technical troubleshooting. Proven ability to support large user bases across multiple locations, resolve high-volume IT issues, and maintain reliable network and system operations. Experienced in desktop support, reimaging, Active Directory, Microsoft 365, and customer-focused IT service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist (Network & Desktop Support)
Airgas
, USA
01.2024 - Current
- Reimaged, configured, and deployed 100+ laptops to company standards
- Provided computer, printer, and network troubleshooting for 70+ branch locations and 800+ users
- Delivered remote and onsite technical support for hardware, software, and connectivity issues
- Assisted with network troubleshooting, user access, and device configuration
- Supported IT operations across multiple states while maintaining high customer service standards
Information Technology Specialist / System Administrator
United States Navy
Oak Harbor, USA
03.2021 - Current
- Mentored and supervised 3 junior technicians, delivering 560+ hours of technical training with a 100% certification pass rate
- Administered 350+ user accounts, 115 network devices, and managed 6TB of data with zero data loss incidents
- Managed Active Directory users, computers, security groups, and organizational units (OUs)
- Resolved over 2,000 IT support tickets, improving system uptime and end-user satisfaction
- Monitored and maintained IT systems 24/7 to ensure 99% network uptime
- Supported LAN/WAN infrastructure including routers, switches, firewalls, and VPNs
- Supported 410+ users with Microsoft 365 services including Outlook, Teams, and SharePoint
- Migrated and maintained user data to SharePoint, improving accessibility and security
- Managed SharePoint sites hosting 6TB of shared content and user data
Education
Bachelor of Science - Criminal Justice
Western New Mexico University
Silver City, NM10.2020
Skills
- Desktop & Network Support
- System Administration
- Active Directory & User Management
- Microsoft 365 Administration
- Technical Troubleshooting
- Network Connectivity & VLANs
- Laptop Imaging & Deployment
- Customer Support
- Incident Response & IT Security
- Operating Systems: Windows Server
- Operating Systems: Windows 10/11
- Operating Systems: Linux
- Operating Systems: macOS
- Tools: Active Directory
- Tools: PowerShell
- Tools: ServiceNow
- Tools: SCCM
- Tools: Microsoft 365
- Networking: TCP/IP
- Networking: DNS
- Networking: DHCP
- Networking: VPN
- Networking: VLAN
- Networking: VoIP
- Security: Endpoint Protection
- Security: Access Control
- Security: SIEM Tools
Certification
- Microsoft Certified: Azure Fundamentals
- CCNA (Cisco Certified Network Associate)
Availability
Available for deployment
Clearance
Active TS/SCI Security Clearance
Personal Information
- Relocation: Willing to relocate
- Citizenship: U.S. Citizen
- Work Permit: Authorized to Work for Any Employer
Timeline
IT Specialist (Network & Desktop Support)
Airgas
01.2024 - Current
Information Technology Specialist / System Administrator
United States Navy
03.2021 - Current
Bachelor of Science - Criminal Justice
Western New Mexico University