Louis Castillo III
Paradis,LA
Summary
Methodical Desktop/Network Support Specialist with a decade plus of experience in supporting server environments, consulting for low voltage and CCTV and medium scale IPS project management for data and VoIP services. Resourceful in managing network infrastructure and optimizing environment. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and growth through continuing training.
Overview
20
20
years of professional experience
Work History
Desktop/Network Support
1st Lake Properties Inc.
4971 West Napoleon Ave. Metairie, LA 70001
02.2014 - Current
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Project Management for new construction and office renovations.
Environmental Specialist\Vacuum Truck Operator
USES
Chalmette, LA
11.2012 - 02.2014
- Conducted environmental assessments and audits to ensure regulatory compliance across multiple projects.
- Developed and implemented sustainability initiatives to reduce waste and promote resource conservation.
- Collaborated with cross-functional teams to design and execute environmental management plans.
- Trained staff on environmental regulations, policies, and best practices for compliance adherence.
Point of Sales Delivery Driver
La Fleur Dairy Products Inc
Morgan City, LA
03.2009 - 10.2012
- Delivered products efficiently across designated routes, ensuring timely customer satisfaction.
- Maintained accurate delivery logs and product inventory records for operational efficiency.
- Operated delivery vehicles in compliance with safety regulations and company policies.
Produce Specialist
Target
Metairie, LA
11.2008 - 04.2009
- Managed inventory levels to ensure optimal product availability and minimize waste.
- Streamlined produce quality inspection processes, enhancing freshness and customer satisfaction.
- Trained new team members on best practices for produce handling and safety protocols.
- Implemented efficient stock rotation methods to maintain high-quality standards in produce display.
Point of Sale Delivery Driver
La Fleur Dairy Products Inc
Jefferson, LA
07.2006 - 09.2008
- Delivered packages efficiently to designated locations, ensuring timely service and customer satisfaction.
- Maintained accurate records of deliveries and pickups, enhancing tracking processes.
- Operated delivery vehicles in compliance with safety regulations, minimizing risks during transportation.
Education
No Degree - Computer And Information Systems
DeVry University
Irving, TXHigh School Diploma -
Destrehan High School
Destrehan, LA05.2004
Skills
- Interpersonal and Written Communication
- Effective Communication
- Network Repairs and Maintenance
- Performance Improvement
- Bug Fixes
- System Upgrades
- Norton Ghost
- Diagnosis and Troubleshooting
- Virus Protection Software
- User Experience
- Wireless Access Point
- Network Security Management
- Critical Thinking and Analysis
- Router Installation and Optimization
- Train Users
- Remote Desktop Services
- Identify Needs
- IP Addressing and Subnetting
- VoIP Systems
- Wireless Technology
- Detailed Documentation
- New Technology Integration
- Install Hardware
- Infrastructure Planning
- Project Management
- Project Planning
- Microsoft Windows
- Desktop Support
- Switches and Routers
- Low-Voltage Systems
- Installations and Repairs
- Closed Circuit TV Systems
- Client Meetings
- Camera Configuration
- Low-Voltage Cabling
- Wiring Systems
- Remote Programming
- Setup and Installation
- Installing Systems
- Site Installations
- Cable Termination
- Switch Installation
Accomplishments
- Several mass PC roll-outs for 300+ devices
- Converting the Portfolio from Cox HFC to Fiber Service for IPC and data. Decreasing downtimes, communication delays between on-site staff and upper management, call quality and QS improvement for end user connection to 1st Lake hosted Citrix servers.
- Collaborated with their in house Construction and Architect teams, Lake Development Construction and 1st Lake Services, to design and complete 5 new apartment sites along with numerous office renovation upgrading network infrastructure while adding serval upgrades such as CCTV and gate access control.
- Assist in a complete network over haul and upgrade after Cyber attack.
While employed at 1st Lake Properties i have been at the forefront of:
Timeline
Desktop/Network Support
1st Lake Properties Inc.
02.2014 - Current
Environmental Specialist\Vacuum Truck Operator
USES
11.2012 - 02.2014
Point of Sales Delivery Driver
La Fleur Dairy Products Inc
03.2009 - 10.2012
Produce Specialist
Target
11.2008 - 04.2009
Point of Sale Delivery Driver
La Fleur Dairy Products Inc
07.2006 - 09.2008
No Degree - Computer And Information Systems
DeVry University
High School Diploma -
Destrehan High School