HUSSAIN ALIBRAHIMI
Rochester
Summary
Motivated IT Support Specialist with experience in technical support and customer service. Proficient in diagnosing and resolving complex hardware and software issues while enhancing system efficiency and user satisfaction. Aiming to contribute technical expertise in IT support or cybersecurity roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Representative
My Self Reliance
Rochester
05.2019 - Current
- Provide Tier 1 & Tier 2 technical support to end-users, resolving hardware, software, and connectivity issues.
- Provided technical assistance to customers through phone, email, and chat support, improving overall customer satisfaction.
- Managed high-volume ticket queues using ticketing systems, ensuring timely resolution of technical issues.
- Translated complex technical solutions into clear instructions for non-technical users to enhance understanding.
- Collaborate with internal IT teams to implement system improvements and reduce recurring issues.
Customer Service Representative (NYSOH Program)
MAXIMYUS Company
Rochester
01.2023 - 05.2026
- Assist clients with New York State of Health (NYSOH) marketplace inquiries and applications.
- Guide individuals through enrollment, eligibility, and benefits processes.
- Provide accurate information and resolve client concerns with professionalism and efficiency.
- Managed customer inquiries through phone and email communication.
- Resolved customer complaints with effective problem-solving techniques.
- Provided accurate product information to enhance customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Stocking & Inventory Associate
Walmart
Rochester
11.2022 - 08.2023
- Stocked shelves and organized merchandise to maintain a clean and efficient store layout.
- Monitored inventory levels and restocked products to ensure availability for customers.
- Assisted team members in unloading deliveries and maintaining backroom organization.
Server & Cashier / Food Preparation
Cedar Lebanese Restaurant
Rochester
01.2018 - 12.2022
- Worked in a high-volume restaurant environment for 4+ years, handling food preparation, customer service, cashier operations, and closing procedures.
- Often managed the restaurant independently, including opening/closing, prepping, cooking, handling orders, and maintaining cleanliness and safety standards.
- Trained new employees in kitchen procedures, customer interaction, and POS operations to ensure consistent quality and service.
- Demonstrated strong time management and multitasking, coordinating front-of-house and kitchen responsibilities during busy periods.
- Maintained inventory levels, placed supply orders, restocked ingredients, and reduced waste by following efficient food preparation standards.
- Provided excellent customer service by addressing customer concerns, resolving issues, and creating a welcoming dining experience.
- Followed food safety regulations (ServSafe principles) to ensure compliance with health and hygiene standards.
Front-End Associate (Cashier & Cart Attendant)
Target
Rochester
01.2016 - 12.2018
- Operated registers to process sales, returns, and exchanges, ensuring accuracy and efficiency.
- Assisted customers with inquiries and returns, enhancing their shopping experience.
- Maintained clean and organized front-end, including carts and checkout stations, to facilitate customer flow.
Education
Master of Science - Cyber Security Cloud
St. John Fisher University
Rochester, NY08-2028
Associate of Science - Information Technology
Monroe Community College
Rochester, NY08-2026
Skills
- Technical support
- IT support
- Desktop & Network Support
- Network troubleshooting
- Ticketing Systems
- System Configuration
- Hardware installation
- Hardware upgrades
- Operating systems
- Cybersecurity Fundamentals
- Problem resolution
- Asset management
- Task Prioritization
- Scheduling
- Customer service
- Customer Service Excellence
Languages
English
Professional
Arabic
Professional
Accomplishments
- Dean list in college
Certification
- cisco certifications and more coming in future
Timeline
Customer Service Representative (NYSOH Program)
MAXIMYUS Company
01.2023 - 05.2026
Stocking & Inventory Associate
Walmart
11.2022 - 08.2023
Technical Support Representative
My Self Reliance
05.2019 - Current
Server & Cashier / Food Preparation
Cedar Lebanese Restaurant
01.2018 - 12.2022
Front-End Associate (Cashier & Cart Attendant)
Target
01.2016 - 12.2018
Master of Science - Cyber Security Cloud
St. John Fisher University
Associate of Science - Information Technology
Monroe Community College