BRUCE WILSON, Jr

PRINCESS CRUISE LINES, Miami, FL, 3/2017 - 5/2026

CUNARD, Southampton, UK, 11/2013 - 6/2014 & 9/2015 - 5/2016

ROYAL CARIBBEAN CRUISE LINES, Miami, FL, 3/2009 - 4/2012

• Leadership role: Maintained vocal integrity of Production Shows and other performances.
• Coordinated and conducted all sound checks with Cast Manager, Audio Manager and Music Manager.
• Vocalist performing at the highest standard in all production shows and various venues as scheduled.
• Mentored, coached and supported vocalists with all vocal concerns.
• Participated in vocalists' performance appraisals providing fair, objective, and accurate measurements based on observed behavior.
• Delivered accurate, detailed and insightful end of voyage show reports regarding vocalists' performances including necessary improvements.
• Collaborated with other onboard teammates to provide outstanding guest satisfaction and experience.
• Shared best practices and efficiencies with the Entertainment leadership team and colleagues.

RECRUITER

• Managed full cycle recruitment from sourcing and posting vacancies on employment sites, to onboarding process for Union and Non Union candidates for clinical and administrative positions. Areas include RN, LPN, Therapist, Physician, Pharmacist, Social Worker, Medical Biller, General Allied Health, Administrative Support, IT, Finance, and Technical recruitment.
• Consulted with department heads and managers regarding staffing needs.
• Conducted criminal background and fraud protection exclusion checks, and social security traces for new hires.
• Developed relationship and worked closely with Employment Agencies
• Familiar with Employment Agency contracts

GENERALIST

EMPLOYEE / UNION RELATIONS

• Versed in SEIU 1199 Union protocol and procedure, and hiring practices
• Worked closely with and consulted as needed with SEIU 1199 Union Organizer and Delegates
• Advised dept heads, managers and line staff regarding 1199 Bargaining Unit Agreement in relation to hospital policies, procedures, hiring practices, and disciplinary process

HUMAN RESOURCE INFORMATION SYSTEM

• Experience using ADP Enterprise HRIS
• Maintained up-to-date records of employee data.
• Conducted research to verify employee information as needed.
• Security level position building and termination
• Tracking of employee benefits, compensation, and pension status

MANAGEMENT AND ADMINISTRATION

• Advised VPs, department heads, managers, and line staff on company and Human Resource policies and procedures, and disciplinary process
• Worked closely with payroll and legal departments regarding general HR concerns.
• Working knowledge of HR law, and HIPAA compliance

BENEFITS AND COMPENSATION

• Provided basic Benefits & Compensation information to regular employees and new hires.
• Understanding of FMLA process and procedures
• Knowledge of Union Benefits & Compensation policies and protocols

• Assisted Human Resource Department in the completion of basic clerical tasks, various filing projects, and appointment scheduling.

• Assisted Compensation and Benefits Directors in the completion of various filing projects, and office moves. Managed phone coverage for HR Vice President and Executive Vice President

• Conducted adult protective services assessments to identify risk, neglect, and safety concerns. Extensive fieldwork
• Coordinated services of other agencies (Department for the Aging, etc.) in assisting clients

• Advised applicants on managed care enrollment options and coverage requirements.

• Taught foster parenting skills classes
• Trained Agency staff in division policy and procedures
• Coordinated & scheduled family interviews, and HIV training for new and established foster parents
• Participated in Agency and divisional administrative conferences
• Prepared written Home Study document on prospective foster parent trainees

Professional Development Training

• Basics of HR Law
• HR Essentials for Personnel