Joseph Schupp
Round Rock,TX
Summary
With a proven track record at Towne Park, I excel in leading teams to improve operational efficiency and enhance guest satisfaction. Skilled in network security monitoring and troubleshooting, I combine technical expertise with strong leadership and communication abilities. My experience includes streamlining processes, improving security postures, and driving team performance in fast-paced environments, all while ensuring high standards of safety and data integrity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Services Captain
Towne Park
01.2020 - Current
- Greeted guests at front drive and engaged in pleasant conversations while managing check-in process.
- Have an exceptional skill in handling vehicles
- Enforced policies and procedures to increase efficiency.
- Monitored staff performance and provided feedback and guidance.
- Trained new staff members in customer service techniques and valet operations.
- Developed and maintained positive relationships with guests for satisfaction.
Kitchen Supervisor
Raising Cane's
06.2018 - 08.2020
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Customer Service Associate
Randall's Grocery
01.2016 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Education
General Studies
Austin Community College
Austin, TXCybersecurity Professional Certification - Cybersecurity
University of Texas At Austin
Austin, TX01-2023
High School Diploma -
Lake Travis High School
Lakeway, TX05-2018
Skills
- Proficient in safely operating a variety of vehicles, conducting pre-operation safety checks, and ensuring vehicles are ready for extended hours of operation
- Strong leadership, delegation and supervision with exceptional communication
- Experienced in analyzing and documenting data quality, ensuring accurate daily reports, and identifying areas for process improvement
- Strong problem-solving abilities with experience in diagnosing and resolving minor technical issues with equipment, software and vehicles
- Cybersecurity certification with expertise in securing data and systems, ensuring the integrity of sensitive information collected during testing
- Exceptional written and verbal communication skills, including detailed technical reporting and collaborating with development teams for process optimization
- Ability to manage extended shifts, work autonomously, and adapt to changing tasks or priorities in a fast-paced, dynamic environment
- Proficient in managing security issues, including identifying, evaluating, and addressing threats across Linux, macOS, and Windows platforms
- Fluent in SIEMS and can perform network security monitoring Also can conduct forensic investigations to recover and analyze data and prepare technical evidence
- Encrypt and decrypt data using symmetric and asymmetric algorithms
- Hands-on experience responding to malware, social engineering, and other common cyber threats by utilizing threat artifacts and IOCs
Certification
University of Texas Cybersecurity Certification
Additional Information
For my final at the University of Texas, I created a search browser to block ads on every website. It also allowed me to gain access to all searches and information used on my search engine.
Languages
Russian
Limited Working
Spanish
Limited Working
Timeline
Guest Services Captain
Towne Park
01.2020 - Current
Kitchen Supervisor
Raising Cane's
06.2018 - 08.2020
Customer Service Associate
Randall's Grocery
01.2016 - 06.2018
University of Texas Cybersecurity Certification
General Studies
Austin Community College
Cybersecurity Professional Certification - Cybersecurity
University of Texas At Austin
High School Diploma -
Lake Travis High School
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