Brucetta Williams
Orangeburg,SC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Shoe Show
01.2017 - Current
- Provide successful opening and closing of the store/register and assigned tasks to the Keyholder Managers and Sales Associates
- Recruit, interview and hire employees and implemented mentoring program to promote positive feedback and engagement.
- Accomplished multiple tasks within established timeframes.
- Assign employees to specific duties and plan and prepare work schedules
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Transportation Driver
Orangeburg County and Special Needs Board
01.2012 - 01.2017
- Transported clients to various destinations including work and home
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
Education
Associate of Applied Science - Business Administration
Orangeburg-calhoun Technical College
orangeburg, sc05.2023
Associate of Applied Science - administrative office technology
Orangeburg-calhoun Technical College
orangeburg, sc12-2022
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg, SC05-1998
Skills
- Strong interpersonal and communication skills
- Sales and marketing
- Policies and procedures
- Staff management
- Strategic planning
- Schedule optimization
- MS Office Suite
- Ability to work collaboratively as part of a team
- Problem solving
- Meticulous attention to detail
- Excellent organizational skills
- Business administration
- Customer service
- Task delegation
- Policy implementation
Certification
Customer Service Certification: 'Through the Customer’s Eyes', SkillPath, Professional Association for Customer Engagement, 04/01/22
Languages
English
Timeline
Manager
Shoe Show
01.2017 - Current
Transportation Driver
Orangeburg County and Special Needs Board
01.2012 - 01.2017
Associate of Applied Science - Business Administration
Orangeburg-calhoun Technical College
Associate of Applied Science - administrative office technology
Orangeburg-calhoun Technical College
High School Diploma -
Orangeburg Wilkinson High School
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