Bruchon Cooks-Gutierrez
Houston,TX
Overview
10
10
years of professional experience
Work History
Patient Care Technician / home health
embassy home health
houston
10.2017 - Current
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes
- Assisted patients with eating, bathing and grooming, supporting activities of daily living
- Transferred, admitted and discharged patients, complying with principles of safe patient handling
- Demonstrated knowledge of infection control related to hand washing and universal precautions
- Exhibited desire to learn and upgrade skills by performing additional department or unit duties
- Performed hourly rounds and responded promptly to call lights
- Engaged in evidence-based best practices enhancing patient experience
- Fostered mobility with regular turning, positioning and ambulating of patients
- Maintained chart and filed paperwork, facilitating clerical functions
- Obtained or assisted in specimen collection for diagnostic or waived tests
- Interacted with food and nutrition services, maintaining adequate supply of patient nourishment
- Implemented nursing care plans by performing patient care activities under supervision of licensed nurses
- Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables and stretchers
- Collected specimens, such as urine, feces and sputum
- Turned bedridden patients to avoid bedsores
- Turned and repositioned bedridden patients
- Prepared and served food trays
- Reminded patients to take medications and nutritional supplements
- Provided information, such as directions, visiting hours and patient status information to visitors and callers
- Adjusted oxygen levels to verify patient comfort
- Gathered information from nurses and physicians about patient condition and treatment plans
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support.
Sortation Associate
amazon
houston
05.2019 - 01.2022
- Cleared jams in sorting equipment
- Operated various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers and bar-code sorters
- Sorted odd-sized mail by hand, sorted mail that other workers have been unable to sort, and segregated items requiring special handling
- Moved containers of mail, using equipment, such as forklifts and automated 'trains'
- Searched directories to find correct addresses for redirected mail
- Directed items according to established routing schemes, using computer-controlled keyboards or voice-recognition equipment
- Bundled, labeled and routed sorted mail to designated areas, depending on destinations and according to established procedures and deadlines
- Distributed incoming mail into correct boxes and pigeonholes
- Loaded and unloaded mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations
- Accepted and checked containers of mail from large volume mailers, couriers and contractors
- Trained new workers
- Opened and labeled mail containers
- Rewrapped soiled or broken parcels
- Checked items to ensure that addresses were legible and correct, that sufficient postage has been paid and appropriate documentation is attached and that items were in suitable condition for processing
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Defined problems, collected data, established facts and validated conclusions.
Customer Service Manager
walmart
houston
01.2016 - 04.2020
- Audited customer service procedures and trends, driving process improvements
- Allocated resources, optimizing operational performance and improving productivity
- Prepared and maintained work schedules to meet business volume and minimize customer inconvenience
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Determined customer service requirements by benchmarking best practices and analyzing information and applications
- Followed up with customers to drive satisfaction and gain service feedback
- Leveraged digital technology to service customers via email or online chat
- Recruited and trained employees, fostering customer service mission and objectives
- Interacted with customers to quickly handle escalated queries and complaints
- Maintained customer satisfaction by gathering actionable insights and offering solutions
- Worked cross-functionally with sales staff to rectify customer service issues or address specific requests
- Forecasted requirements and prepared budgets to meet financial objectives
- Contributed customer service information and recommendations, driving strategic plans and reviews
- Participated in educational opportunities and professional organizations for enhancing job knowledge
- Minimized staff turnover through appropriate selection, orientation and training.
sales associate / pharmacy tech trainee
walgreens sales
houston
01.2017 - 04.2019
- Entered prescription information into computer databases
- Counted stock of medications, chemicals or supplies to enter inventory data into computer
- Maintained proper storage and security conditions for drugs
- Maintained equipment and work areas and sterilized glassware, according to prescribed methods
- Established and maintained patient profiles
- Verified insurance data and contact information to complete prescription refill requests
- Priced stock to properly mark items for sale
- Prepacked bulk medicines with prescribed medications and affixed labels
- Rotated shelves to check for and dispose of expired medications
- Established and maintained patient profiles, included lists of medications taken by individual patients
- Received written prescription and refilled requests and verified that information is complete and accurate
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information
- Maintained and merchandise home healthcare products and services
- Operated cash registers to accept payment from customers
- Called insurance companies to retrieve patient information
- Answered pharmacy telephones to respond to questions or requests
- Adhered to infection-control policies and protocols to protect customers and employees.
Medical Assistant Intern
innovative laser
02.2015 - 09.2016
- Greeted and logged in patients arriving at office and clinic
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Prepared and administered medications as directed by physician
- Contacted medical facilities or departments to schedule patients for tests or admission
- Set up medical laboratory equipment
- Prepared treatment rooms for patient examinations, kept rooms neat and clean
- Collected blood, tissue and other laboratory specimens, logged specimens and prepared them for testing
- Changed dressings on wounds
- Showed patients to examination rooms and prepared for physician
- Obtained medical information and measured vital signs, weight and height
- Helped physicians examined and treated patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures
- Recorded patients' medical history, vital statistics and information such as test resulted in medical records
- Inventoried and order medical, lab, or office supplies or equipment
- Performed general office duties, such as answering telephones, taking dictation and completing insurance forms
- Authorized drug refills and provided prescription information to pharmacies
- Scheduled appointments for patients
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.
Timeline
Sortation Associate
amazon
05.2019 - 01.2022
Patient Care Technician / home health
embassy home health
10.2017 - Current
sales associate / pharmacy tech trainee
walgreens sales
01.2017 - 04.2019
Customer Service Manager
walmart
01.2016 - 04.2020
Medical Assistant Intern
innovative laser
02.2015 - 09.2016